CallTower Status
All Systems Operational

About This Site

Welcome to CallTower's home for real-time system status updates. Here you will find a current and historical data on system performance.

Cisco Unified Communications Operational
Cisco Voice Operational
Cisco Jabber ? Operational
VoiceCube Operational
Attendant Console Operational
Skype for Business Operational
Skype for Business - Voice ? Operational
Instant Messenger and Presence Operational
Attendant Console Operational
CT Cloud Operational
CT Cloud SIP ? Operational
CT Cloud Voice ? Operational
Attendant Console Operational
CT Cloud Fax Operational
Contact Center Operational
Clarity Connect Operational
Five9 Operational
Telax Operational
Microsoft 365 Operational
Microsoft Teams - Direct Routing Operational
Conferencing Operational
CT Cloud Meeting Operational
Adobe Connect Operational
iMeet Operational
ON Demand Audio Conferencing Operational
CallTower Connect Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 26, 2020

No incidents reported today.

Nov 25, 2020

No incidents reported.

Nov 24, 2020

No incidents reported.

Nov 23, 2020
Resolved - CallTower Engineers reviewed customer reports and have determined there is not a common root cause for the reported issues. CallTower Support will continue to work with customers on an individual basis to resolve any open cases.
Nov 23, 10:54 MST
Investigating - CallTower Support is currently investigating reports of CT Cloud SIP customers experiencing issues with inbound calling.

*CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes unless identified otherwise. This issue is being worked on as a top priority.
Nov 23, 10:01 MST
Completed - The scheduled maintenance has been completed.
Nov 23, 01:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 21:00 MST
Scheduled - CT Cloud Voice & SIP:
***Possible Impact: Services will be temporarily unavailable during the entire maintenance window while servers are rebooted to perform upgrades. Downtime for any given outage will be 15 minutes or less.
Nov 18, 14:41 MST
Nov 22, 2020
Nov 21, 2020
Completed - The scheduled maintenance has been completed.
Nov 21, 04:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 22:02 MST
Scheduled - Skype for Business:
***Possible Impact: Clients and phones will experience brief connectivity disconnects while CallTower Engineers perform maintenance on Pool 01.


Cisco:
***Possible Impact: Customers will experience an intermittent loss in connectivity with their Jabber Client during the hours of the Maintenance window while Engineers perform server upgrades
***Possible Impact: Customers may experience intermittent moments where active calls will drop during the maintenance window; however, customers will be able to immediately redial and connect.


Fax Platforms:
***Possible Impact: MasterFax - fax services will be intermittently unavailable during the Maintenance Window while server maintenance is performed.
***Possible Impact: CT Cloud Fax - fax services will be intermittently unavailable during the Maintenance Window while server maintenance is performed.
Nov 18, 14:40 MST
Nov 20, 2020
Nov 19, 2020

No incidents reported.

Nov 18, 2020

No incidents reported.

Nov 17, 2020

No incidents reported.

Nov 16, 2020

No incidents reported.

Nov 15, 2020

No incidents reported.

Nov 14, 2020

No incidents reported.

Nov 13, 2020

No incidents reported.

Nov 12, 2020

No incidents reported.