Scheduled -
Purpose: Patching and preventative maintenance on multiple systems.
Systems Affected:
Cisco Unified Communications:
-Cisco/CUCM - Reboot Clusters 0, 1, 2, 4, 5, 7, 9, and 11
***Possible Impact: Cisco/Jabber - Cisco/CUCM: Cisco customer's may have their phones reboot and re-register multiple times during the Maintenance Window.
-Cisco/CUPS - Reboot CUPs on Clusters 0, 1, 2, 4, 7, and 10
***Possible Impact: Cisco/Jabber - Customers will experience a brief loss in connectivity with their Jabber Client/Services.
-Reboot and work on MRA expressway servers with Cisco TAC
***Possible Impact: Cisco/Edge Phones - Customers will experience a brief loss in connectivity with their Jabber Clients and/or Edge Phones.
Users may need to log their phone back in after the Maintenance Window.
-Reboot L00SLCCEXP00E and L00SLCCEXP02E for Network Changes
***Possible Impact: Cisco/Jabber - Customers will experience a brief loss in connectivity with their Jabber Client/Services.
Infrastructure:
-Production Data Center - Cat5 Cable Changes/Cleanup
***Possible Impact: Skype/Cisco/Clarity Connect/CallTower Connect - Customers using these platforms may experience brief Connectivity Issues of Connecting & Disconnecting of their client's during the changes.
-Atlanta POP routing changes
***Possible Impact: CT Cloud/Telica- Customers may experience brief network connection or re-connections on both platforms during the Maintenance Window.
CT Cloud:
-3/17/2019 Chicago Meta - Upgrade Production to 9.4.30-SU4
***Possible Impact: Chicago Meta Customers: - Services will be intermittently unavailable during the entire maintenance window while appliances are rebooted to perform upgrades.
Downtime for any given outage will be 15 minutes or less.
CT Cloud Fax:
-Biscom - Replace xcapi licenses and update Faxcom Server Admin app
***Possible Impact: CT Cloud Fax: Fax services will be unavailable for customers briefly during the maintenance window while fax services are restarted.
MasterFax:
-MasterFax - Update and General Maintenance
***Possible Impact: MasterFax: Fax services will be unavailable briefly for customers during the maintenance window while fax services are restarted.
Skype:
***Customer Impact: CallTower Connect will be unavailable during the maintenance window.
Customers will notice a brief re-connection of their clients both on computers or phone devices.
CallTower Connect:
***Customer Impact: Connect customers will experience an outage during the entire maintenance window.
Cardinal:
-Decommission Cardinal
***Possible Impact: Cardinal Customers: - May experience interruption of service during the transition process from 3/15/19 at 9:00 pm MST 3/16/19 at 3:00 am MST.
If you have a SIP trunk and make calls using the Caller ID of numbers that are NOT on your SIP trunk, these calls will fail after this maintenance. Customers should contact
cardinalmigrations@calltower.com to migrate prior to 3/14 if this is a concern for you.
If, after 3:00 am MST on 3/16/19, you still have issues with your service, please contact our support team at
support@calltower.com or 800-347-5444.
Mar 8, 15:40 MST