CallTower Status
All Systems Operational

About This Site

Welcome to CallTower's home for real-time system status updates. Here you will find a current and historical data on system performance.

Cisco Unified Communications Operational
Cisco Voice Operational
Cisco Jabber ? Operational
VoiceCube Operational
Attendant Console Operational
Skype for Business Operational
Skype for Business - Voice ? Operational
Instant Messenger and Presence Operational
Attendant Console Operational
CT Cloud Operational
CT Cloud SIP ? Operational
CT Cloud Voice ? Operational
Attendant Console Operational
CT Cloud Fax Operational
Contact Center Operational
Clarity Connect Operational
Five9 Operational
Telax Operational
Microsoft 365 Operational
Microsoft Teams - Direct Routing Operational
Conferencing Operational
CT Cloud Meeting Operational
Adobe Connect Operational
iMeet Operational
ON Demand Audio Conferencing Operational
CallTower Connect Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 25, 2021

No incidents reported today.

Feb 24, 2021

No incidents reported.

Feb 23, 2021
Resolved - CallTower has seen services normalize, and intermittent call drops have ceased. Services will continue to be monitored closely. CallTower Engineers are continuing to investigate on the root-cause of the issue and will be doing out-of-cycle maintenance this evening.

Within three business days, an Official Reason for Incident(RFI) or a Preliminary RFI will available and be provided to customers upon request.
Feb 23, 16:55 MST
Monitoring - The call dropping issue has abated and services have normalized for customers. CallTower will be closely monitoring services as we continue to identify the root-cause.

*CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com every 30 minutes, unless identified otherwise.
Feb 23, 16:16 MST
Identified - CallTower engineers continue to review intermittent call drops for Direct Routing customers. Customers may be experiencing intermittent call drops 10 to 20 seconds into a call. This issue has been escalated with CallTower executive management and is being worked as a top priority.

*CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise.
Feb 23, 15:56 MST
Investigating - CallTower Support is investigating reports of call drops from Microsoft Teams Direct Routing customers. CallTower engineering has been engaged to review the reports and help identify the root-cause.

*CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise. This issue is being worked as a top priority.
Feb 23, 14:58 MST
Feb 22, 2021
Completed - The scheduled maintenance has been completed.
Feb 22, 03:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 21:01 MST
Scheduled - CT Cloud Voice:
***Possible Impact: Customers using CT Cloud Communicator can expect services to be intermittently unavailable while servers are rebooted.
***Possible Impact: Customers can expect services to be intermittently unavailable while servers are rebooted to complete the upgrade.

CT Cloud SIP:
***Possible Impact: Customers can expect services to be intermittently unavailable while servers are rebooted to complete the upgrade.
Feb 17, 09:43 MST
Feb 21, 2021
Feb 20, 2021
Completed - The scheduled maintenance has been completed.
Feb 20, 04:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 22:00 MST
Scheduled - Cisco:
***Possible Impact: Phones for customers that use MRA for registration will intermittently unregister and re-register at times during the entire maintenance window as servers are upgraded.
***Possible Impact: Customers will be presented with an option to upgrade to latest jabber client on HCS and Cisco legacy UC.
*** Possible Impact: CallTower will be conducting a reboot of the Cisco Unified Communications Manager. Servers within each cluster will reboot in intervals as to not disrupt business. Phones registered to the server that is being rebooted will re-register to the next server in the list. Calls in progress will remain active until the call has ended. It is expected to see phones register with different servers’ multiple times throughout the entire maintenance window.

Fax Platforms:
***Possible Impact: MasterFax - fax services will be intermittently unavailable during the Maintenance Window while server maintenance is performed.
***Possible Impact: CT Cloud Fax - fax services will be intermittently unavailable during the Maintenance Window while server maintenance is performed.

CT Cloud Voice:
***Possible Impact: Any customer premise equipment that relies on 69.54.70.15 for DNS will fail to resolve. Customers need to change to their own DNS servers.

CT Cloud SIP:
***Possible Impact: Any customer premise equipment that relies on 69.54.70.15 for DNS will fail to resolve. Customers need to change to their own DNS servers.
Feb 17, 09:41 MST
Feb 19, 2021
Feb 18, 2021

No incidents reported.

Feb 17, 2021

No incidents reported.

Feb 16, 2021

No incidents reported.

Feb 15, 2021

No incidents reported.

Feb 14, 2021

No incidents reported.

Feb 13, 2021

No incidents reported.

Feb 12, 2021

No incidents reported.

Feb 11, 2021

No incidents reported.