CallTower Status
All Systems Operational

About This Site

Welcome to CallTower's home for real-time system status updates. Here you will find a current and historical data on system performance.

Cisco Unified Communications Operational
Cisco Voice   Operational
Cisco Jabber   ? Operational
VoiceCube   Operational
Skype for Business Operational
Skype for Business - Voice   ? Operational
Instant Messenger and Presence   Operational
Clarity Connect   Operational
Metaswitch - SIP   ? Operational
Metaswitch - HPBX   ? Operational
CallTower Connect   Operational
Adobe Connect   Operational
Microsoft O365   Operational
iMeet   Operational
ON Demand Audio Conferencing   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 22, 2018

No incidents reported today.

May 21, 2018

No incidents reported.

May 20, 2018
Completed - The scheduled maintenance has been completed.
May 20, 23:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 21:00 MDT
Scheduled - Purpose: Metaswitch Software Upgrade.

We will be performing a software upgrade on Metaswitch. During this maintenance, you may experience a five minute or less period during which you may be unable to reach your voicemail.
May 15, 13:13 MDT
May 19, 2018
Completed - The scheduled maintenance has been completed.
May 19, 04:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 22:00 MDT
Scheduled - Purpose: Patching and preventative maintenance on multiple systems.
Systems Affected:

Cisco Unified Communications:
-Update Firmware Load on all 88XX and 78XX Devices
***Possible Impact: Phone will download the new firmware in the background. Once the download is completed the phone will ask for a remote or will reboot on its own if it’s not in an active call.
-Adjust the timers on SME
***Possible Impact: When the timers are adjusted on the main call routing switch there is a possibility that an active call will drop.

Clarity Connect:
-Clarity Connect March CU
***Possible Impact: Clarity Connect will periodically be unavailable and have a service disruption during this Maintenance Window. This could result in active or new calls dropping.

CallTower Managed Infrastructure and Circuits at the UT Data Center:
-Infrastructure: Production Data Center - Cat5 Cable Changes/Cleanup Round2
***Possible Impact: Various Platforms and Systems could go down briefly while cables are changed out, this includes Cisco & Skype.
-Data Center Services Redundancy Tests
***Possible Impact: Brief Connectivity issues with Skype for Business, Remote Cisco Phone, and CallTower Connect.
-Cross Connect Circuit Disconnects
***Possible Impact: None are anticipated, but there is a possibility that it can affect Skype for Business and Cisco. Users may experience a brief service disruption during testing.

Skype For Business – Voice:
-CT9 Certificates
***Possible Impact: Skype clients and phone end points will disconnect and reconnect causing any active calls or instance messages to reconnect or re-register.
May 11, 14:26 MDT
May 18, 2018
Completed - The scheduled maintenance has been completed.
May 18, 23:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 21:00 MDT
Scheduled - Purpose: Patching and preventative maintenance on multiple systems.

We will be performing maintenance on the Metaswitch platform. No customer impact is expected during this window.
May 15, 13:10 MDT
May 17, 2018

No incidents reported.

May 16, 2018

No incidents reported.

May 15, 2018

No incidents reported.

May 14, 2018

No incidents reported.

May 13, 2018

No incidents reported.

May 12, 2018

No incidents reported.

May 11, 2018

No incidents reported.

May 10, 2018

No incidents reported.

May 9, 2018

No incidents reported.

May 8, 2018

No incidents reported.