CT Cloud Voice - Renew legacy SSL certs
Purpose: Renew legacy certs:
- userchat.appiaservices.com (SMS for CT Cloud Voice)
- userportal.appiaservices.com (Legacy CommPortal)
Systems Affected:
CT Cloud Voice users with SMS
Impact: - Users may need to log back into CT Cloud Communicator. Downtime will be 5 minutes or less while the new certificate is loaded.
Outage: Yes
We apologize for the short notice.
Posted on
Aug 14, 2026 - 09:28 MDT
Scheduled Maintenance
Aug 21, 2026 22:00 - Aug 22, 2026 04:00 MDT
Reboot Call Manager Environment
Purpose: Reboot all clusters and nodes inside clusters
Systems Affected:
Cisco Call Manager:
Impact: Server Reboots of the Cisco Unified Communications Manager will occur. Your phone will re-register to the next server in the Server list. Calls in progress 'should' remain up until the call has ended. Phone will most likely re register multiple times during the MW time. This is expected behavior
Outage: No
NOAM CT Cloud August 2026 maintenance
Purpose: Transfer CFS and EAS service for NOAM Meta from CHI to DAL
Systems Affected:
CT Cloud SIP and Voice
Impact: New calls attempted during service transfer may fail to setup, calls in progress will not be affected. Any failed calls should be re-tried.
Downtime will be 5 minutes or less while services are transferred to redundant servers for monthly maintenance. Impact: Jabber Clients will receive a Certificate Warning. Please be aware that this is expected behavior and all users will need to accept this before signing back in.
Outage: Yes
Posted on
Aug 14, 2026 - 09:36 MDT
NOAM CT Cloud Voice - Test CommPortal and SIP PS failover
Purpose: Test failover between CT2CHIWAF01 and CT2DALWAF01
Systems Affected:
CT Cloud Voice
Impact: Users may need to log back into CommPortal and/or CT Cloud Communicator
Outage: Yes
Posted on
Aug 14, 2026 - 09:38 MDT