CallTower Status
All Systems Operational

About This Site

Welcome to CallTower's home for real-time system status updates. Here you will find a current and historical data on system performance.

Cisco Unified Communications Operational
Cisco Voice Operational
Cisco Jabber ? Operational
VoiceCube Operational
Attendant Console Operational
Skype for Business Operational
Skype for Business - Voice ? Operational
Instant Messenger and Presence Operational
Attendant Console Operational
CT Cloud Operational
CT Cloud SIP ? Operational
CT Cloud Voice ? Operational
Attendant Console Operational
CT Cloud Fax Operational
Contact Center Operational
Clarity Connect Operational
Five9 Operational
Telax Operational
Microsoft 365 Operational
Microsoft Teams - Direct Routing Operational
Conferencing Operational
CT Cloud Meeting Operational
Adobe Connect Operational
iMeet Operational
ON Demand Audio Conferencing Operational
CallTower Connect Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 26, 2022

No incidents reported today.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022
Completed - The scheduled maintenance has been completed.
Sep 21, 10:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 09:01 MDT
Scheduled - Purpose: Patching and preventative maintenance on multiple systems.
Systems Affected:

SIP:
-Sansay AU & HK CLZ Implementation & Testing
***Possible Impact: SIP Trunk customers that are redundantly peered to multiple OneStream Networks gateways/SBCs for fail-over will not experience any impact.
Customers peered only to OneStream Networks New York Data Center may experience an outage of up to 180 minutes during the stated maintenance window.

Sep 14, 14:43 MDT
Sep 20, 2022

No incidents reported.

Sep 19, 2022
Completed - The scheduled maintenance has been completed.
Sep 19, 04:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 22:00 MDT
Scheduled - Purpose: Patching and preventative maintenance on multiple systems.
Systems Affected:

All Platforms:
-ATL Meta - Upgrade to 9.5.40
***Possible Impact: ATL Meta customers will experience intermittent outages to call processing while servers are rebooted for upgrades. Downtime will be 5 minutes or less.

Sep 12, 15:49 MDT
Sep 18, 2022
Completed - The scheduled maintenance has been completed.
Sep 18, 23:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 22:00 MDT
Scheduled - Purpose: Patching and preventative maintenance on multiple systems.
Systems Affected:

SIP:
-Sansay LA HA Implementation
***Possible Impact: SIP Trunk customers that are redundantly peered to multiple OneStream Networks gateways/SBCs for fail-over will not experience any impact. Customers peered only to OneStream Networks Los Angeles Data Center may experience an outage of up to 180 minutes during the stated maintenance window.

Sep 14, 14:45 MDT
Sep 17, 2022
Completed - The scheduled maintenance has been completed.
Sep 17, 04:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 22:00 MDT
Scheduled - Purpose: Patching and preventative maintenance on multiple systems.
Systems Affected:

All Platforms:
-Infrastructure - UK Data Center Cleanup
***Possible Impact: *UK SIP trunk customers will experience intermittent outages to call processing during maintenance window.
*UK Versa SDWan customers will experience intermittent outages to SDWan functionality during maintenance window.
-Reboot International CUBEs 69.54.75.225 and 206.80.70.198
***Possible Impact: International calls may get disconnected.

CT Cloud Voice:
-CT Cloud Voice - Algo Paging Adapter EPP Update
***Possible Impact: Algo 8186, 8188, and 8301 paging devices will have limited functionality during the Maintenance Window. During this period, the impacted paging devices will perform incremental firmware upgrades, which may take 1-2 hours in total to complete. It is important that these devices are not unplugged or rebooted during this process.

Cisco:
-Upgrade Imagicle Servers to "Summer 2022" update
***Possible Impact: *Cisco Jabber Directory - Jabber Directory server is being upgraded to the most current load. It is possible that Directory services for Jabber (Looking up a new user) will not be available at this time.

Fax Solutions:
-Migrate L00ATLFBP01 to ATLVMCL03
***Possible Impact: Fax services will be unavailable from 10:00 PM MT until 2:00 AM MT. Customers will not be able to send or receive faxes during this time.

Sep 12, 15:50 MDT
Sep 16, 2022
Sep 15, 2022

No incidents reported.

Sep 14, 2022

No incidents reported.

Sep 13, 2022

No incidents reported.

Sep 12, 2022

No incidents reported.