Resolved -
Microsoft has noted that they believe this global issue regarding Authenticaion services is largely recovered and they are seeing services normalize. While they indicate they are continuing to search for the root cause, they believe the environment is now stable.
CallTower will be closing out this incident. However, CallTower Engineering will continue to monitor the issues and Microsoft’s status page, found at:
https://status.office.com/, until Microsoft officially closes the incident.
If you have any further problems please contact
support@calltower.com or 800-347-5444.
Oct 18, 16:08 MDT
Update -
CallTower is continuing to monitor the global issue Microsoft is experiencing with authentication requests. The latest updates are now being provided at:
https://status.office.com/ Currently Microsoft states they are still working to isolate the issue and have identified that this issue could affect any of your users if they utilize MFA to access Microsoft 365 services.
CallTower Engineering is continuing to monitor this situation and stay up to date to look for any items we can mitigate.
If you are unable to login to Teams and use your CallTower Teams Direct Routing services CallTower Support can add a forward to another phone to bypass Microsoft Teams until this issue is resolved. Please contact
support@calltower.com or 800-347-5444 if you’d like to request this change.
CallTower will provide further update when it is made available from Microsoft.
Oct 18, 11:23 MDT
Monitoring -
CallTower is aware of an issue globally affecting Microsoft’s authentication services. This is affecting users trying to login to various Microsoft hosted services; including O365, Microsoft hosted Skype for Business, Microsoft Teams, and other Multi Factor Authentication (MFA) or Federated services.
This is a global issue with Microsoft’s services, you can find updates on status from Microsoft’s twitter account at:
https://twitter.com/msft365status?lang=en The most recent update is:
“We're investigating issues where users may be unable to access the admin center when using MFA. We'll provide an update shortly.”
CallTower hosted Skype for Business is unaffected. CallTower Engineering will continue to monitor this issue and will take any proactive steps available for affected users.
If you are a Teams Direct Routing user and are unable to log into the Teams client to receive calls, please contact
support@calltower.com or 800-347-5444 for assistance in rerouting your numbers to an alternate location such as a mobile device.
Oct 18, 09:10 MDT