Purpose: Patching and preventative maintenance on multiple systems. Systems Affected:
Master Fax: -MasterFax - General Maintenance ***Possible Impact: MasterFax - Fax services will be unavailable at times during the Maintenance Window.
CT Cloud Fax: - CT Cloud Fax- Sever replacement/upgrade ***Possible Impact: CT Cloud Fax - Fax services will be unavailable during portions of the Maintenance Window.
Cisco Jabber: - Cisco/CUPS - Reboot CUPs on Clusters 0, 1, 2, 4, 7, and 10 ***Possible Impact: Cisco Jabber - Customers will experience a brief loss in connectivity with their Jabber Client/Services.
Posted on
Jul 12, 14:34 MDT
Purpose: Patching and preventative maintenance on multiple systems. Systems Affected:
CT Cloud: - CT Cloud/Metaswitch - Migrate to virtual EAS ***Possible Impact: CT Cloud - Voicemail and CommPortal will be temporarily unavailable for a time during the Maintenance Window.
Posted on
Jul 12, 14:36 MDT
Resolved -
CallTower Engineers have successfully completed the non-scheduled maintenance on affected systems. Skype for Business services have normalized for the users experiencing this issue. CallTower Support will continue to closely monitor services.
A small group of users are still experiencing the issue and CallTower continues to investigate the root-cause. CallTower Engineers are planning a graceful failover for some users to an alternate datacenter to alleviate the issue for those users still affected by the issue this evening at 10:00 PM MT. This failover will result in users experiencing a short disconnect of their Skype for Business client with an immediate reconnect. Active calls will not be affected unless they extend beyond 40 minutes. After users are failed over to an alternate datacenter, additional testing will be performed to identify the root-cause without service interruption. An additional update will be provided by 9:00 AM MT tomorrow.
Jul 2, 16:35 MDT
Update -
CallTower Engineers are monitoring services and are currently seeing the majority of users connect normally, with a small number experiencing an intermittent client disconnect. Vendor support has been engaged to address the issue and a corrective action is being implemented by the vendor.
Please continue to report any issues to support@calltower.com or 800-347-5444.
Jul 2, 13:58 MDT
Identified -
CallTower Support has identified an issue that caused a brief loss of connectivity for a small number of Skype for Business users homed to one of our data centers. This brief interruption may have disconnected a user’s client, desk phone or mobile app. CallTower engineers are currently working on the issue to identify the root-cause of the issue.