CallTower Status
All Systems Operational

About This Site

Welcome to CallTower's home for real-time system status updates. Here you will find a current and historical data on system performance.

Cisco Unified Communications Operational
Cisco Voice   Operational
Cisco Jabber   ? Operational
VoiceCube   Operational
Serenova   Operational
Skype for Business Operational
Skype for Business - Voice   ? Operational
Instant Messenger and Presence   Operational
Clarity Connect   Operational
CallTower Connect   Operational
Adobe Connect   Operational
Microsoft O365   Operational
iMeet   Operational
ON Demand Audio Conferencing   Operational
CallTower Managed Circuits Operational
Level(3) Communications   Operational
XO Communications   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 19, 2017

No incidents reported today.

Sep 18, 2017

No incidents reported.

Sep 17, 2017

No incidents reported.

Sep 16, 2017
Completed - The scheduled maintenance has been completed.
Sep 16, 04:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 22:00 MDT
Update - Schedule
Begin: Friday, September 15, 2017, 10:00PM MT
End: Saturday, September 16, 2017, 4:00AM MT

Purpose
Patching and preventative maintenance on multiple systems

Systems Affected
• CallTower Connect and User Portal
• Active calls may drop
• Skype for Business: All Services
• VoiceCube services for Cisco CallManager:
o Paging
o Voicemail and voicemail retrieval
o Auto Attendants
o Fax Forwarding
o Message Waiting Indicator
• Bridge Operator Console
• Cisco Jabber
• Clarity Connect: All Services

All systems listed above will be intermittently affected throughout the maintenance window.
Sep 13, 11:32 MDT
Scheduled - Scheduled - CallTower will be performing scheduled maintenance that will cause an interruption in your services.

Schedule
Begin: Friday, August 18, 2017, 10:00PM MT
End: Saturday, August 19, 2017, 4:00AM MT

Purpose
Patching and preventative maintenance on multiple systems

Systems Affected
• CallTower Connect and User Portal
• Active calls may drop
• Skype for Business: All Services
• VoiceCube services for Cisco CallManager:
o Paging
o Voicemail and voicemail retrieval
o Auto Attendants
o Fax Forwarding
o Message Waiting Indicator
• Bridge Operator Console
• Cisco Jabber
• Clarity Connect: All Services

All systems listed above will be intermittently affected throughout the maintenance window.
Sep 13, 11:30 MDT
Sep 14, 2017

No incidents reported.

Sep 13, 2017
Resolved - CallTower Engineer have completed the repairs on the Skype for Business server connected to the Clarity Connect platform. All services have normalized and CallTower Support will begin engage customers to remove any temporary routing. A Reason for Incident (RFI) will be made available upon request.
Sep 13, 16:51 MDT
Update - CallTower and Microsoft Engineers continue to make progress on the issue. A Skype for Business pool that communicates with Clarity Connect is currently being repaired and is making progress toward coming back online. An additional update will be posted within the next 60 min.
Sep 13, 16:18 MDT
Update - CallTower Engineers continue to work with Microsoft Engineers on the affected server. A progress update will be posted within the next 60 min. CallTower Support can assist in forwarding numbers or setting up temporary response groups.
Sep 13, 15:02 MDT
Update - CallTower Engineers are working with Microsoft Engineers to correct the issue with the Window’s Fabric on the affected server. A progress update from the joint troubleshooting session will be posted within the next 60 min.
Sep 13, 13:51 MDT
Update - Repairs are being made to the Window’s Fabric on a Skype for Business server communicating with Clarity Connect services. The next update will be posted within the next 60 minutes. CallTower Support can assist in temporarily forwarding any numbers by request.
Sep 13, 12:54 MDT
Update - CallTower Engineer have identified the issue on a Skype for Business server communicating with Clarity Connect services and are working to implement a repair. There is no ETTR at this time. CallTower executive management is actively engaged in the issue.
Sep 13, 12:11 MDT
Identified - CallTower Engineers have identified an issue with Clarity Connect and are actively working on determining the root-cause. Skype for Business services have not been affected. Please send any temporary forwarding requests to support@calltower.com.
Sep 13, 11:39 MDT
Investigating - CallTower Support is investigating an issue with Clarity Connect routing calls. CallTower Engineers are engaged in researching the issue.
Sep 13, 11:08 MDT
Sep 12, 2017
Completed - The scheduled maintenance has been completed.
Sep 12, 23:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 21:00 MDT
Scheduled - The Admin and User portals will be down on 09/12 as we roll out some new features and bug fixes. The maintenance period will begin at 8:00 PM PDT and last approximately 2 hours. Thank you.
Sep 12, 14:59 MDT
Sep 11, 2017

No incidents reported.

Sep 10, 2017

No incidents reported.

Sep 9, 2017

No incidents reported.

Sep 8, 2017

No incidents reported.

Sep 7, 2017

No incidents reported.

Sep 6, 2017

No incidents reported.

Sep 5, 2017

No incidents reported.