CallTower Status

All Systems Operational

About This Site

Welcome to CallTower's home for real-time system status updates. Here you will find a current and historical data on system performance.

Cisco Unified Communications Operational

Cisco Voice Operational

Cisco Jabber Operational

VoiceCube Operational

Serenova Operational

Skype for Business Operational

Skype for Business - Voice Operational

Instant Messenger and Presence Operational

Clarity Connect Operational

CallTower Connect Operational

Adobe Connect Operational

Microsoft O365 Operational

iMeet Operational

ON Demand Audio Conferencing Operational

CallTower Managed Circuits Operational

Level(3) Communications Operational

XO Communications Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 19, 2017

No incidents reported today.

Sep 18, 2017

No incidents reported.

Sep 17, 2017

No incidents reported.

Sep 16, 2017

CallTower Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 16, 04:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 22:00 MDT

Update - Schedule
Begin: Friday, September 15, 2017, 10:00PM MT
End: Saturday, September 16, 2017, 4:00AM MT

Purpose
Patching and preventative maintenance on multiple systems

Systems Affected
• CallTower Connect and User Portal
• Active calls may drop
• Skype for Business: All Services
• VoiceCube services for Cisco CallManager:
o Paging
o Voicemail and voicemail retrieval
o Auto Attendants
o Fax Forwarding
o Message Waiting Indicator
• Bridge Operator Console
• Cisco Jabber
• Clarity Connect: All Services

All systems listed above will be intermittently affected throughout the maintenance window.
Sep 13, 11:32 MDT

Scheduled - Scheduled - CallTower will be performing scheduled maintenance that will cause an interruption in your services.

Schedule
Begin: Friday, August 18, 2017, 10:00PM MT
End: Saturday, August 19, 2017, 4:00AM MT

Purpose
Patching and preventative maintenance on multiple systems

Systems Affected
• CallTower Connect and User Portal
• Active calls may drop
• Skype for Business: All Services
• VoiceCube services for Cisco CallManager:
o Paging
o Voicemail and voicemail retrieval
o Auto Attendants
o Fax Forwarding
o Message Waiting Indicator
• Bridge Operator Console
• Cisco Jabber
• Clarity Connect: All Services

All systems listed above will be intermittently affected throughout the maintenance window.
Sep 13, 11:30 MDT

Sep 14, 2017

No incidents reported.

Sep 13, 2017

Clarity Connect Routing

Resolved - CallTower Engineer have completed the repairs on the Skype for Business server connected to the Clarity Connect platform. All services have normalized and CallTower Support will begin engage customers to remove any temporary routing. A Reason for Incident (RFI) will be made available upon request.
Sep 13, 16:51 MDT

Update - CallTower and Microsoft Engineers continue to make progress on the issue. A Skype for Business pool that communicates with Clarity Connect is currently being repaired and is making progress toward coming back online. An additional update will be posted within the next 60 min.
Sep 13, 16:18 MDT

Update - CallTower Engineers continue to work with Microsoft Engineers on the affected server. A progress update will be posted within the next 60 min. CallTower Support can assist in forwarding numbers or setting up temporary response groups.
Sep 13, 15:02 MDT

Update - CallTower Engineers are working with Microsoft Engineers to correct the issue with the Window’s Fabric on the affected server. A progress update from the joint troubleshooting session will be posted within the next 60 min.
Sep 13, 13:51 MDT

Update - Repairs are being made to the Window’s Fabric on a Skype for Business server communicating with Clarity Connect services. The next update will be posted within the next 60 minutes. CallTower Support can assist in temporarily forwarding any numbers by request.
Sep 13, 12:54 MDT

Update - CallTower Engineer have identified the issue on a Skype for Business server communicating with Clarity Connect services and are working to implement a repair. There is no ETTR at this time. CallTower executive management is actively engaged in the issue.
Sep 13, 12:11 MDT

Identified - CallTower Engineers have identified an issue with Clarity Connect and are actively working on determining the root-cause. Skype for Business services have not been affected. Please send any temporary forwarding requests to support@calltower.com.
Sep 13, 11:39 MDT

Investigating - CallTower Support is investigating an issue with Clarity Connect routing calls. CallTower Engineers are engaged in researching the issue.
Sep 13, 11:08 MDT

Sep 12, 2017

CallTower Connect Maintenance

Completed - The scheduled maintenance has been completed.
Sep 12, 23:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 21:00 MDT

Scheduled - The Admin and User portals will be down on 09/12 as we roll out some new features and bug fixes. The maintenance period will begin at 8:00 PM PDT and last approximately 2 hours. Thank you.
Sep 12, 14:59 MDT

Sep 11, 2017

No incidents reported.

Sep 10, 2017

No incidents reported.

Sep 9, 2017

No incidents reported.

Sep 8, 2017

No incidents reported.

Sep 7, 2017

No incidents reported.

Sep 6, 2017

No incidents reported.

Sep 5, 2017

No incidents reported.