CallTower Status

All Systems Operational

About This Site

Welcome to CallTower's home for real-time system status updates. Here you will find a current and historical data on system performance.

Cisco Unified Communications Operational

Cisco Voice Operational

Cisco Jabber Operational

VoiceCube Operational

Attendant Console Operational

Cisco Webex Calling Operational

CT Cloud Operational

CT Cloud SIP Operational

CT Cloud Voice Operational

Attendant Console Operational

CT Cloud Meeting Operational

Microsoft Operational

Microsoft 365 Operational

Microsoft Teams - Direct Routing Operational

CT Text Operational

Contact Center Operational

Clarity Connect Operational

Five9 Operational

Intermedia Operational

Cisco Webex Contact Center Operational

Global SIP Trunk Operational

Hosted Cloud Based PBX Operational

Zoom Operational

CallTower Connect Operational

Fax Operational

CT Cloud Fax Operational

Concord E-Fax Operational

Concord ATA Fax Operational

eComFax Operational

Skype for Business Operational

Skype for Business - Voice Operational

Instant Messenger and Presence Operational

Attendant Console Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Unscheduled Maintenance Jun 8, 2023 22:00 - Jun 9, 2023 00:00 MDT

Purpose: Patching and preventative maintenance on multiple systems.
Systems Affected:

Legacy OneStream Network NYC Data Center:
-Migrate Routing through Aptum to Ashburn datacenter
***Possible Impact: CallTower does not anticipate any customer impact, however, there is a small possibility of service interruption.
Posted on Jun 06, 2023 - 12:38 MDT

Past Incidents

Jun 7, 2023

No incidents reported today.

Jun 6, 2023

Intermedia inbound calls failing.

Resolved - CallTower engineering has identified and made a configuration change allowing calls to process as expected and confirmed with customers that calls are now completing. We are working with Intermedia to determine the cause of the issue. Please retest and if you do have further issues please reach out to CallTower Support.

CallTower will be closing this master case and all associated cases. Within three business days, an Official Root Cause Analysis (RCA) or a Preliminary RCA will be available and provided to customers upon request.
Jun 6, 10:37 MDT

Identified - CallTower has opened a master case for Intermedia inbound calls failing, as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise.

CallTower's engineering is investigating an issue where all inbound calls are failing through some customers Intermedia. We are working urgently to resolve this issue.
Jun 6, 09:49 MDT

Jun 5, 2023

CT Cloud Contact Center Issue with Calls Not Routing to Agents

Resolved - Intermedia has confirmed this issue with calls routing to agents has been resolved. CallTower will be closing this master case and all associated cases.
Jun 5, 16:53 MDT

Monitoring - CallTower's customers are not currently experiencing any issues. We will continue to monitor and notify if there is any additional service issues or when we get confirmation from Intermedia the issue has been fully resolved.

CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to support@calltower.com.
Jun 5, 16:16 MDT

Identified - Intermedia is attempting to mitigated the issue and believe they have isolated the source of the issue. Customers are reporting intermittent issue with calls not routing to agents. CallTower will continue to work with and escalate this issue with Intermedia.

CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise.
Jun 5, 15:37 MDT

Investigating - CallTower support is investigating multiple reports of an issue with CT Cloud Contact Center (Intermedia) calls not routing to agents.

CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise. This issue is being investigated as a top priority.
Jun 5, 14:48 MDT

CT Cloud Contact Center Calls Stuck in Queue

Resolved - The issue with calls not routing to agents with CT Cloud Contact Center (Intermedia) is now resolved. CallTower has confirmed services with multiple customers.

CallTower will be closing this master case and all associated cases. CallTower will work on getting an RCA from Intermedia, and it will be provided to customers upon request.
Jun 5, 13:25 MDT

Monitoring - Intermedia has stated they have identified and corrected the issue and are currently monitoring. CallTower and Intermedia are seeing improvement with calls terminating to agents with multiple customers.

CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise.
Jun 5, 12:45 MDT

Identified - The issue with calls stuck in the queue has been identified with CT Cloud Contact Center (Intermedia). Callers can reach customer IVR's and queues, however the calls will stay in the queue for an extended period of time until the call does terminate to an agent. Intermedia's technical team is investigating the issue. CallTower will continue to escalate with Intermedia to push for resolution.

CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise.
Jun 5, 12:17 MDT

Investigating - CallTower support is investigating multiple reports of an issue with CT Cloud Contact Center but has not identified/confirmed there is an issue on our network or with our services.

CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise. This issue is being investigated as a top priority.
Jun 5, 11:59 MDT

Jun 4, 2023

No incidents reported.

Jun 3, 2023

No incidents reported.

Jun 2, 2023

No incidents reported.

Jun 1, 2023

No incidents reported.

May 31, 2023

No incidents reported.

May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.

May 25, 2023

No incidents reported.

May 24, 2023

No incidents reported.