CallTower Status
All Systems Operational

About This Site

Welcome to CallTower's home for real-time system status updates. Here you will find a current and historical data on system performance.

Cisco Unified Communications Operational
Cisco Voice Operational
Cisco Jabber ? Operational
VoiceCube Operational
Attendant Console Operational
Cisco Webex Calling Operational
Skype for Business Operational
Skype for Business - Voice ? Operational
Instant Messenger and Presence Operational
Attendant Console Operational
CT Cloud Operational
CT Cloud SIP ? Operational
CT Cloud Voice ? Operational
Attendant Console Operational
Contact Center Operational
Clarity Connect Operational
Five9 Operational
Telax Operational
Cisco Webex Contact Center Operational
Microsoft 365 Operational
Microsoft Teams - Direct Routing Operational
CallTower Connect Operational
Global SIP Trunk Operational
Hosted Cloud Based PBX Operational
Fax Operational
CT Cloud Fax Operational
Concord E-Fax Operational
Concord ATA Fax Operational
Conferencing Operational
CT Cloud Meeting Operational
Adobe Connect Operational
iMeet Operational
ON Demand Audio Conferencing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Out-of-Cycle Maintenance Apr 6, 2023 21:00 - Apr 7, 2023 00:00 MDT
Purpose: Patching and preventative maintenance on multiple systems.
Systems Affected:

SIP:
Sansay Los Angeles & New York
***Possible Impact: Brief interruptions in Sansay related Voice services out of the Los Angeles and New York datacenters during maintenance.
Customers peered only to CallTower Los Angeles and New York Data Center(s) may experience an outage of up to 180 minutes during the stated maintenance window.

Posted on Mar 24, 2023 - 11:38 MDT
Past Incidents
Mar 30, 2023

No incidents reported today.

Mar 29, 2023

No incidents reported.

Mar 28, 2023

No incidents reported.

Mar 27, 2023
Resolved - CallTower continues to see traffic passing across the server normally. There is still a delay and traffic will continue to catch up through out the day. CallTower believes the issue has been resolved.


CallTower will be closing this master case and all associated cases. Within three business days, an Official Root Cause Analysis (RCA) or a Preliminary RCA will be available and provided to customers upon request.

Mar 27, 10:11 MDT
Monitoring - CallTower's Engineers have corrected an issue impacting our fax server. Traffic is processing normally and customers should start to see faxes being delivered. There may be a delay as queued traffic catches up.

*CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise.

Mar 27, 09:33 MDT
Investigating - CallTower is receiving reports of CT Cloud faxes failing. We are actively investigating the issue.

*CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise. This issue is being investigated as a top priority.

Mar 27, 09:00 MDT
Mar 26, 2023

No incidents reported.

Mar 25, 2023

No incidents reported.

Mar 24, 2023
Resolved - Bandwidth is reporting that the issue is fixed and that they are monitoring. CallTower has also confirmed with multiple customers that the issue has been resolved.

CallTower will be closing this master case and all associated cases.

Mar 24, 06:14 MDT
Identified - CallTower is receiving reports of UK numbers failing. We have opened up with the carrier who is reporting an outage in the UK. Their current status is that the issue has been identified and that they are working to resolve it. We do not yet have an ETA.

*CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise.

Mar 24, 05:34 MDT
Mar 23, 2023

No incidents reported.

Mar 22, 2023
Completed - The scheduled maintenance has been completed.
Mar 22, 19:01 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 16:00 MDT
Scheduled - Purpose: Patching and preventative maintenance on multiple systems.
Systems Affected:

SIP:
-Sansay FF & UK: CLZ Implementation
***Possible Impact: Brief interruptions in Sansay related Voice services out of the Frankfurt and United Kingdom datacenters during maintenance.
Customers peered only to CallTower Frankfurt or United Kingdom Data Center(s) may experience an outage of up to 180 minutes during the stated maintenance window.

Mar 14, 14:30 MDT
Mar 21, 2023

No incidents reported.

Mar 20, 2023
Completed - The scheduled maintenance has been completed.
Mar 20, 04:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 22:01 MDT
Scheduled - Purpose: Patching and preventative maintenance on multiple systems.
Systems Affected:

CT Cloud Voice/SIP:
-ATL Meta - March 2023 Update
***Possible Impact: *SIP services for ATL Meta customers will be intermittently unavailable while servers are rebooted to apply updates. Downtime will be 30 minutes or less.

-CT Cloud Recording - March 2023 Update
***Possible Impact: Recording portal will be unavailable while servers are rebooted for update. Downtime will be 15 minutes or less.

Mar 10, 12:30 MST
Mar 19, 2023
Mar 18, 2023
Completed - The scheduled maintenance has been completed.
Mar 18, 04:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 22:00 MDT
Scheduled - Purpose: Patching and preventative maintenance on multiple systems.
Systems Affected:

Cisco:
-HCS Device Pack upgrade to 12.5.1.18191-3
***Possible Impact: *Cisco Call Manager/Phones: CallTower will be loading a new Device Pack from Cisco to HCS/CUCM. This includes new Firmware on select models. A reboot of the Cisco Unified Communications Manager is required. Your phone will re-register to the next server in the Server list. Calls in progress 'should' remain up until the call has ended. Phone will most likely re-register multiple times during the MW time. This is expected behavior.

-Call Manager redundant MPLS paths
***Possible Impact: Potential re-registration of Call Manager customers on Windstream and Lumen MPLS Circuit customers.


CT Cloud Voice:
-CT Cloud Voice - End of Life device availability update
***Possible Impact: End of Life devices will no longer be listed as selectable models in CommPortal's phone management tool.


All Platforms:
-Implementing high availability for our NYC media gateways
***Possible Impact: Brief interruptions in services out of the New York datacenter during maintenance.

-Routing changes in London datacenter
***Possible Impact: Brief disruption in services out of the London datacenter during changes.

-Routing maintenance in Los Angeles
***Possible Impact: Brief interruptions in services out of the Los Angeles datacenter during maintenance.


Microsoft:
-Renew CT950 Skype Internal Certs
***Possible Impact: Customers may experience Skype clients disconnecting and reconnecting. Calls may be interrupted.

Mar 10, 12:30 MST
Mar 17, 2023
Mar 16, 2023

No incidents reported.