Resolved -
Mitigation steps have been completed and CallTower engineers are seeing services normalize and users begin to reconnect. Customers may need to restart their Skype for Business Client to fully restore services. CallTower will continue to validate with customers to ensure services have normalized.
If you are still experiencing any issues, please contact CallTower Support at support@calltower.com.
Aug 7, 09:42 MDT
Update -
CallTower engineers are working with a vendor to correct an issue with certificates. Those certificates are being reloaded and services are expected to normalize within the next 15 minutes. CallTower will validate with customers to ensure services have normalized and provide a confirmation in follow up message at approximately 9:30 AM MST.
If you are experiencing any of these issues, please contact CallTower Support at support@calltower.com.
Aug 7, 09:07 MDT
Identified -
CallTower engineers have identified the issue and are working to implement a fix to restore services. Our next update will be at approximately 9 am MST.
If you are experiencing any of these issues, please contact CallTower Support at support@calltower.com.
Aug 7, 08:32 MDT
Update -
CallTower engineers are diligently working on identifying the root-cause of the issue that is preventing users from logging into Skype for Business (SfB). This issue is only impacting a single SfB pool and limited number of SfB users are affected. Our next update will be at approximately 8:30 am MST.
If you are experiencing any of these issues, please contact CallTower Support at support@calltower.com.
Aug 7, 08:00 MDT
Investigating -
CallTower engineers have identified an issue with users unable to log into Skype for Business. This issue appears to be isolated to a single Skype for Business pool and is not affecting all users.
Aug 7, 07:19 MDT