CallTower Status
All Systems Operational

About This Site

Welcome to CallTower's home for real-time system status updates. Here you will find a current and historical data on system performance.

Cisco Unified Communications Operational
Cisco Voice   Operational
Cisco Jabber   ? Operational
VoiceCube   Operational
Skype for Business Operational
Skype for Business - Voice   ? Operational
Instant Messenger and Presence   Operational
Clarity Connect   Operational
CT Cloud SIP   ? Operational
CT Cloud Voice   ? Operational
CallTower Connect   Operational
Adobe Connect   Operational
Microsoft O365   Operational
iMeet   Operational
ON Demand Audio Conferencing   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance Dec 14, 22:00 - Dec 15, 04:00 MST
Purpose: Patching and preventative maintenance on multiple systems.
Systems Affected:

Cisco Unified Communications:
-Upgrade L00ATLCEXP00E and L00ATLCEXP00C to X8.11.4 (Cisco Jabber)
***Possible Impact: Cisco Jabber server upgrades will occur. Customers may experience a brief loss in connectivity with their Jabber Clients.
-Virtualize ATL Voice-EX1 and Voice-EX2 servers
***Possible Impact: Some customer on Cisco Call Manager may not be able to access their voicemail messages. No messages will be lost.

Clarity Connect:
-Increase Resources for Clarity Servers CT9SLCCCP21-24, CT9SLCCCM21-22, & L00SLCSQL07-08
***Possible Impact: Customers will need to sign back into the web application.

CallTower Managed Infrastructure and Circuits at the UT Data Center:
-Production Backbone Router Move
***Possible Impact: Customers using Skype For Business, Cisco, Clarity connect, and CallTower Connect may experience a brief connectivity issue with disconnection and re-connection of their services.
Posted on Dec 7, 13:25 MST
Scheduled Maintenance Dec 16, 21:00 - Dec 17, 03:00 MST
Purpose: Patching and preventative maintenance on multiple systems.
Systems Affected:

CallTower Managed Infrastructure STL Data Center:
-Switch to new STL Perimeta
***Possible Impact: There will be between 15 and 60 minutes where the STL Perimeta will be unavailable. Some customers may experience a service disruption.

Yealink Phone Firmware Upgrade:
-Add new Yealink EPP Firmware for T2X, T4X, and T5X Model Phones
***Possible Impact: Some Yealink phones will reboot during the firmware upgrade.
Posted on Dec 7, 14:17 MST
Scheduled Maintenance Dec 16, 23:00 - Dec 17, 05:00 MST
Purpose: Patching and preventative maintenance on multiple systems.
Systems Affected:

CallTower Manageed Infrastructure ATL Data Center:

-Hardware Upgrade ATL DC (Metaswitch)
***Possible Impact: Customers may experience outages of up to 30 minutes while services are migrated to the new hardware.
Posted on Dec 7, 14:19 MST
Past Incidents
Dec 10, 2018

No incidents reported today.

Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018

No incidents reported.

Dec 6, 2018

No incidents reported.

Dec 5, 2018

No incidents reported.

Dec 4, 2018

No incidents reported.

Dec 3, 2018

No incidents reported.

Dec 2, 2018

No incidents reported.

Dec 1, 2018

No incidents reported.

Nov 30, 2018

No incidents reported.

Nov 29, 2018

No incidents reported.

Nov 28, 2018

No incidents reported.

Nov 27, 2018

No incidents reported.

Nov 26, 2018

No incidents reported.