CallTower Status
All Systems Operational

About This Site

Welcome to CallTower's home for real-time system status updates. Here you will find a current and historical data on system performance.

Cisco Unified Communications Operational
Cisco Voice Operational
Cisco Jabber ? Operational
VoiceCube Operational
Attendant Console Operational
Skype for Business Operational
Skype for Business - Voice ? Operational
Instant Messenger and Presence Operational
Attendant Console Operational
CT Cloud Operational
CT Cloud SIP ? Operational
CT Cloud Voice ? Operational
Attendant Console Operational
CT Cloud Fax Operational
Contact Center Operational
Clarity Connect Operational
Five9 Operational
Telax Operational
Microsoft 365 Operational
Microsoft Teams - Direct Routing Operational
Conferencing Operational
CT Cloud Meeting Operational
Adobe Connect Operational
iMeet Operational
ON Demand Audio Conferencing Operational
CallTower Connect Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance Apr 18, 21:00 - Apr 19, 03:00 MDT
Purpose: Patching and preventative maintenance on multiple systems.

Systems Affected:
CT Cloud Voice:
***Possible Impact: Customers using CT Cloud Communicator can expect services to be intermittently unavailable while servers are rebooted.
Posted on Apr 12, 09:20 MDT
Past Incidents
Apr 18, 2021

No incidents reported today.

Apr 17, 2021
Completed - The scheduled maintenance has been completed.
Apr 17, 04:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 22:00 MDT
Scheduled - Purpose: Patching and preventative maintenance on multiple systems.

Systems Affected:
Cisco:
***Possible Impact: Cisco phones on Cluster 10 will experience a brief loss in connectivity while phones are restarted.
***Possible Impact: Customers using an MPLS circuit through CallTower will experience connectivity issues while routing changes are made.


Microsoft Teams – Direct Routing:
***Possible Impact: CallTower will be conducting session border controller (SBC) failover testing. During this time calls that are in progress will not drop, but it is possible that new inbound and/or outbound calls will fail. This should be a very brief interruption.
Apr 12, 09:19 MDT
Apr 16, 2021
Apr 15, 2021

No incidents reported.

Apr 14, 2021
Resolved - CallTower: Connect and VoiceCube services have been restored. All services have normalized for customers on all platforms impacted by this issue. Systems that were manually failed over to a geo-redundant data center will remain failed over until an out-of-cycle maintenance window. The out-of-cycle maintenance will occur tonight after 9:00 PM MT.

CallTower Support will be closing any cases associated to this master case. An Official Root Cause Analysis (RCA) or Preliminary RCA will be made available to customers upon request after three business days. Customers who experience any additional issues should report those to support@calltower.com.
Apr 14, 16:39 MDT
Update - CallTower’s data center vendor has confirmed that power has been restored to the facility. CallTower Engineers are verifying systems and connectivity are active and services have normalized. CallTower plans to leave services failed over to their alternate data center and will move them back to their primary data center after hours. CallTower Engineers are still working to fully restore services for VoiceCube and CallTower:Connect.

*CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise.
Apr 14, 16:24 MDT
Update - CallTower’s data center provider has acknowledged a catastrophic power failure. The data center vendor is working to restore power as soon as possible. CallTower Engineers are continuing to ensure all systems have successfully failed over to geo-redundant data centers. Services are coming online as they successfully fail over to other locations.

*CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise.
Apr 14, 16:03 MDT
Identified - CallTower has identified a service impacting issue in the Salt Lake City data center. CallTower Engineers are working to fail over services to an alternate data center.

*CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise. This issue is being investigated as a top priority.
Apr 14, 15:26 MDT
Apr 13, 2021

No incidents reported.

Apr 12, 2021

No incidents reported.

Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021

No incidents reported.

Apr 8, 2021
Completed - The scheduled maintenance has been completed.
Apr 8, 03:01 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 21:01 MDT
Update - We will be undergoing scheduled maintenance during this time.
Apr 7, 16:41 MDT
Scheduled - CallTower will perform out-of-cycle maintenance tonight, April 7, 2021, starting at 9pm MDT.

CT Cloud Voice and CT Cloud SIP:
***Possible Impact: Customers can expect services to be intermittently unavailable throughout the entire window while servers are rebooted. Downtime for any given outage will be less than 5 minutes.
Apr 7, 09:25 MDT
Apr 7, 2021
Resolved - CallTower engineering is continuing to review the client logs provided by customers. Initial review indicates a possible customer-side DNS issue. Customers are reporting services have normalized. CallTower engineering will continue to review logs and communicate their findings in a Root Cause Analysis (RCA).

Default messaging: CallTower will be closing this master case and all associated cases. Within three business days, an Official RCA or a Preliminary RCA will be available and provided to customers upon request.
Apr 7, 13:45 MDT
Update - CallTower is receiving reports that services have normalized for affected customers. CallTower Support is continuing to work with customers to gather client logs. Additional logs are needed to identify the root-cause of the issue. Please forward any client logs to support@calltower.com

*CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise.
Apr 7, 13:10 MDT
Investigating - CallTower is currently investigating reports of server connection issues on Skype for Business (SfB) and Clarity Connect. Examples have been escalated to our engineering team for review.

*CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise. This issue is being investigated as a top priority.
Apr 7, 12:33 MDT
Apr 6, 2021

No incidents reported.

Apr 5, 2021

No incidents reported.

Apr 4, 2021

No incidents reported.