CallTower Status
All Systems Operational

About This Site

Welcome to CallTower's home for real-time system status updates. Here you will find a current and historical data on system performance.

Cisco Unified Communications Operational
Cisco Voice Operational
Cisco Jabber ? Operational
VoiceCube Operational
Attendant Console Operational
Skype for Business Operational
Skype for Business - Voice ? Operational
Instant Messenger and Presence Operational
Attendant Console Operational
CT Cloud Operational
CT Cloud SIP ? Operational
CT Cloud Voice ? Operational
Attendant Console Operational
CT Cloud Fax Operational
Contact Center Operational
Clarity Connect Operational
Five9 Operational
Telax Operational
Microsoft O365/Teams Operational
Microsoft Teams - Direct Routing Operational
Conferencing Operational
CT Cloud Meeting Operational
Adobe Connect Operational
iMeet Operational
ON Demand Audio Conferencing Operational
CallTower Connect Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 25, 2019

No incidents reported today.

May 24, 2019

No incidents reported.

May 23, 2019

No incidents reported.

May 22, 2019

No incidents reported.

May 21, 2019

No incidents reported.

May 20, 2019

No incidents reported.

May 19, 2019

No incidents reported.

May 18, 2019
Completed - The scheduled maintenance has been completed.
May 18, 04:01 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 22:00 MDT
Scheduled - Purpose: Patching and preventative maintenance on multiple systems. 

Systems Affected:

CT Cloud Fax:

***Possible Impact: CT Cloud Fax: Fax services will be unavailable for customers briefly during maintenance window while fax services are restarted



MasterFax:

***Possible Impact: MasterFax: Fax services will be unavailable briefly for customers during maintenance window while fax services are restarted



Clarity Connect:

***Possible Impact: Clarity Connect - Agents may need to reconnect to the dashboard

***Possible Impact: Clarity Connect - Customers using these platforms may experience brief Connectivity Issues of Connecting & Disconnecting of their client's during the changes.



Cisco/Jabber:

***Possible Impact: Cisco/Jabber - Jabber customers will experience a brief loss in connectivity with their Jabber Client/Services.

***Possible Impact: Cisco - Customers using these platforms may experience brief Connectivity Issues of Connecting & Disconnecting of their client's during the changes.



Skype for Business:

***Possible Impact: Skype for Business - Customers using these platforms may experience brief Connectivity Issues of Connecting & Disconnecting of their client's during the changes.



CallTower Connect:

***Possible Impact: CallTower Connect - Customers using these platforms may experience brief Connectivity Issues of Connecting & Disconnecting of their client's during the changes.
May 10, 16:28 MDT
May 16, 2019
Resolved - CallTower Support worked with Verizon and they are noting that a fiber cut has been rolled over to a spare fiber line. They are showing calls completing at this time.

We are asking customers to retest as our test calls are completing at this time.

If you continue to have issues please contact support@calltower.com or 800-347-5444.
May 16, 15:09 MDT
Identified - CallTower Support has identified an issue with inbound calls from AT&T and Verizon to our CT Cloud Voice Platform when the terminating number is owned by MCI Metro or Verizon. Verizon is currently experiencing a major outage that is blocking calls and may be related to this issue. We are not currently seeing these calls hitting our system and are escalating with carriers to further investigate.

CallTower Engineering is examining our connections to the Verizon network to explore any options available to restore service.

If you believe you are being affected by this issue, please contact support@calltower.com or 800-347-5444.
May 16, 14:46 MDT
Investigating - CallTower Support is investigating reports of inbound calls failing from select carriers to our CT Cloud Voice Platform. We are not currently seeing these calls hitting our system and are opening with the carrier to further investigate.

If you believe you are being affected by this issue, please contact support@calltower.com or 800-347-5444.
May 16, 14:01 MDT
May 15, 2019

No incidents reported.

May 14, 2019

No incidents reported.

May 13, 2019

No incidents reported.

May 12, 2019

No incidents reported.

May 11, 2019

No incidents reported.