CallTower Engineer have completed the repairs on the Skype for Business server connected to the Clarity Connect platform. All services have normalized and CallTower Support will begin engage customers to remove any temporary routing. A Reason for Incident (RFI) will be made available upon request.
Sep 13, 16:51 MDT
CallTower and Microsoft Engineers continue to make progress on the issue. A Skype for Business pool that communicates with Clarity Connect is currently being repaired and is making progress toward coming back online. An additional update will be posted within the next 60 min.
Sep 13, 16:18 MDT
CallTower Engineers continue to work with Microsoft Engineers on the affected server. A progress update will be posted within the next 60 min. CallTower Support can assist in forwarding numbers or setting up temporary response groups.
Sep 13, 15:02 MDT
CallTower Engineers are working with Microsoft Engineers to correct the issue with the Window’s Fabric on the affected server. A progress update from the joint troubleshooting session will be posted within the next 60 min.
Sep 13, 13:51 MDT
Repairs are being made to the Window’s Fabric on a Skype for Business server communicating with Clarity Connect services. The next update will be posted within the next 60 minutes. CallTower Support can assist in temporarily forwarding any numbers by request.
Sep 13, 12:54 MDT
CallTower Engineer have identified the issue on a Skype for Business server communicating with Clarity Connect services and are working to implement a repair. There is no ETTR at this time. CallTower executive management is actively engaged in the issue.
Sep 13, 12:11 MDT
CallTower Engineers have identified an issue with Clarity Connect and are actively working on determining the root-cause. Skype for Business services have not been affected. Please send any temporary forwarding requests to firstname.lastname@example.org
Sep 13, 11:39 MDT
CallTower Support is investigating an issue with Clarity Connect routing calls. CallTower Engineers are engaged in researching the issue.
Sep 13, 11:08 MDT