CallTower Status
All Systems Operational

About This Site

Welcome to CallTower's home for real-time system status updates. Here you will find a current and historical data on system performance.

Cisco Unified Communications Operational
Cisco Voice   Operational
Cisco Jabber   ? Operational
VoiceCube   Operational
Skype for Business Operational
Skype for Business - Voice   ? Operational
Instant Messenger and Presence   Operational
Clarity Connect   Operational
CT Cloud SIP   ? Operational
CT Cloud Voice   ? Operational
CallTower Connect   Operational
Adobe Connect   Operational
Microsoft O365   Operational
iMeet   Operational
ON Demand Audio Conferencing   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 21, 2018

No incidents reported today.

Aug 20, 2018
Completed - The scheduled maintenance has been completed.
Aug 20, 04:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 21:00 MDT
Scheduled - Purpose: Patching and preventative maintenance on multiple systems.

Systems Affected:

CT Cloud Solutions (Metaswitch):
-ATL Metaswitch upgrade
***Possible Impact: For customers homed on the Atlanta Metaswitch, there may be one or two five-minute periods during the maintenance window where new calls may fail and need to be retried. Existing calls should not be affected.
Aug 10, 17:09 MDT
Aug 18, 2018
Completed - The scheduled maintenance has been completed.
Aug 18, 04:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 22:00 MDT
Update - We will be undergoing scheduled maintenance during this time.
Aug 15, 16:22 MDT
Scheduled - Purpose: Patching and preventative maintenance on multiple systems.
Systems Affected:

Cisco Unified Communications:

-Migrate ATL Shared Unity servers to Virtual
***Possible Impact: Customers on Atlanta Cisco Call Managers may experience a total of 10 minutes during the entire maintenance window where a call to an auto attendant or voicemail box does not complete. If you have a dedicated Call Manager cluster; this maintenance will not affect you.
-Virtualize ATL Voice network Exchange servers
***Possible Impact: If you have service on Cisco Call Manager in Atlanta, there may be a 5 to 10-minute period during the maintenance window when voicemails are not accessible.
-Reboot All CUPs Servers
***Possible Impact: It is possible that during the scheduled time that you will lose connectivity with your Jabber Client.

Skype For Business:

-Swing Mediation/Trunks for Pool06 back to Front End Servers
***Possible Impact: Incoming/Outgoing calls may fail to connect during the change.
-CT9 Certificates
***Possible Impact: Skype clients and end points will disconnect and reconnect.

CallTower Managed Infrastructure and Circuits at the UT/CHI Data Centers:

-Turning up 10GIG at UT DC
***Possible Impact: Customer may have brief connectivity issues over the internet to CallTower services while adding the new peering.
-Remove second supervisors from the datacenter switches in Chicago
***Possible Impact: Customers may have brief connectivity issues to CallTower services in Chicago during the change.
-Two Cross Connect Circuit Port Swaps - UT Data Center
***Possible Impact: Could affect any CallTower customers using Level 3. Any active phone calls could drop for a minute or so during the port swap.
-Perform Failover testing of OSPrey and backup routes
***Possible Impact: Customers may experience random outbound call failures while switching between backup routes. The call failures should not occur for longer one minute at a time and no more than 5 to 10 minutes total during the entire maintenance window.
Aug 10, 17:12 MDT
Aug 16, 2018

No incidents reported.

Aug 15, 2018

No incidents reported.

Aug 14, 2018

No incidents reported.

Aug 13, 2018

No incidents reported.

Aug 12, 2018

No incidents reported.

Aug 11, 2018

No incidents reported.

Aug 10, 2018

No incidents reported.

Aug 9, 2018

No incidents reported.

Aug 8, 2018

No incidents reported.

Aug 7, 2018

No incidents reported.