Resolved -
CallTower Support has received positive confirmation from affected customers, and the CT Cloud Communicator Mobile issue is considered resolved.
CallTower will be closing this master case and all associated cases. Within three business days, an Official Root Cause Analysis (RCA) or a Preliminary RCA will be available and provided to customers upon request.
Mar 2, 13:15 MST
Monitoring -
Based on vendor guidance, CallTower Engineering completed a configuration change designed to address the CT Cloud Communicator Mobile issue. CallTower Support will continue to monitor the environment to confirm the issue is fully resolved.
CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise.
Mar 2, 12:37 MST
Update -
CallTower Engineering continues to partner with the vendor on log and diagnostic review. The issue has been isolated to an affected system, and investigation is ongoing.
CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise.
Mar 2, 11:32 MST
Update -
CallTower Engineering remains engaged with the vendor and is providing logs and diagnostic information as part of the ongoing resolution process.
CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise.
Mar 2, 10:56 MST
Identified -
The issues affecting CT Cloud Communicator Mobile have been identified as vendor-related. CallTower engineers are actively working with the vendor to determine and implement a resolution.
CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise.
Mar 2, 10:25 MST
Investigating -
CallTower Support is actively investigating multiple reports of inbound and outbound call failures and login issues with CT Cloud Communicator Mobile but has not identified/confirmed there is an issue on our network or with our services.
CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise. This issue is being investigated as a top priority.
Mar 2, 09:52 MST
Completed -
The scheduled maintenance has been completed.
Mar 1, 23:00 MST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 1, 21:00 MST
Scheduled -
Purpose: Patching and preventative maintenance on multiple systems. Systems Affected:
CT Cloud Voice: -CT Cloud Maintenance - March 2026 ***Possible Impact: New calls may fail to set up while services are failed over during maintenance. Calls in progress will not be affected. Downtime will be 30 seconds or less.
Feb 27, 10:33 MST
Completed -
The scheduled maintenance has been completed.
Feb 23, 02:00 MST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 20:00 MST
Scheduled -
CT Cloud Maintenance - February 2026
Purpose: Upgrade CHI/DAL Meta from 9.6.70 to 9.7.20
Systems Affected: CT Cloud SIP CT Cloud Voice
Impact: New calls may fail to setup while services are failed over during maintenance. Calls in progress will not be affected. Downtime will be 30 seconds or less.
Outage: Yes
NOAM Meta 9.7 upgrade
Purpose: Upgrade CHI/DAL Meta to 9.7.20 SU13 for security and stability improvements.
Systems Affected: CT Cloud SIP CT Cloud Voice
Impact: New calls may fail to setup while services are failed over during maintenance. Calls in progress will not be affected. Downtime will be 30 seconds or less.
Completed -
The scheduled maintenance has been completed.
Feb 21, 03:00 MST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 21:00 MST
Scheduled -
ATL Data Center Core Switch Maintenance
Purpose: replace the main core switch in the ATl Data Center
Systems Affected: Cisco Jabber Cisco Voice
Impact: Cisco Jabber: Jabber clients may experience intermittent connectivity or login issues as servers are shutdown and failover to redundant data centers occurs. Cisco phone registration: Cisco phones may temporarily unregister as they reregister with servers in redundant data centers.
Outage: No
MasterFax & CT Cloud Fax - General Server Maintenance
Resolved -
Some CallTower customers may have briefly experienced issues with Intermedia Contact Center Voice and login. The issue was identified as an Intermedia service outage and has since been resolved.
Update from Intermedia:
Intermedia Engineering teams identified the root cause as a Cloudflare service disruption that affected connectivity to certain Intermedia services. The third-party provider has since restored service, and Intermedia has verified that Email, Contact Center, and Voice services are fully operational. If any issues persist, customers are advised to contact Intermedia Support for assistance.
CallTower will be closing this master case and all associated cases. Within three business days, an Official Root Cause Analysis (RCA) or a Preliminary RCA will be available and provided to customers upon request.
Feb 20, 12:15 MST