Resolved -
Telax is reporting they have corrected the sign-in issue for WebCCA agents. CallTower is working with customers to validate services have normalized.
If you continue to experience issues, please contact CallTower Support at 800-347-5444 or support@calltower.com.
Jan 23, 08:29 MST
Investigating -
CT Cloud Contact Center (Telax) agents are currently experiencing issues signing into their agent console. CallTower is working with our vendor, Telax, to identify the root cause of the issue. Please contact CallTower Support is you are experiencing any of these issues or if you’d like numbers rerouted until this issue is resolved at 800-347-5444 or support@calltower.com.
Jan 23, 07:36 MST
Completed -
The scheduled maintenance has been completed.
Jan 19, 23:00 MST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 21:00 MST
Scheduled -
CT Cloud Voice: ***Possible Impact: CT Cloud Voice - Customers can expect that the CommPortal will be unavailable at times during the Maintenance Window.
Jan 10, 13:30 MST