CallTower Status
All Systems Operational

About This Site

Welcome to CallTower's home for real-time system status updates. Here you will find a current and historical data on system performance.

Cisco Unified Communications Operational
Cisco Voice Operational
Cisco Jabber ? Operational
VoiceCube Operational
Attendant Console Operational
Skype for Business Operational
Skype for Business - Voice ? Operational
Instant Messenger and Presence Operational
Attendant Console Operational
CT Cloud Operational
CT Cloud SIP ? Operational
CT Cloud Voice ? Operational
Attendant Console Operational
CT Cloud Fax Operational
Contact Center Operational
Clarity Connect Operational
Five9 Operational
Telax Operational
Microsoft O365/Teams Operational
Microsoft Teams - Direct Routing Operational
Conferencing Operational
CT Cloud Meeting Operational
Adobe Connect Operational
iMeet Operational
ON Demand Audio Conferencing Operational
CallTower Connect Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 27, 2020

No incidents reported today.

Jan 26, 2020

No incidents reported.

Jan 25, 2020

No incidents reported.

Jan 24, 2020

No incidents reported.

Jan 23, 2020
Resolved - Telax is reporting they have corrected the sign-in issue for WebCCA agents. CallTower is working with customers to validate services have normalized.

If you continue to experience issues, please contact CallTower Support at 800-347-5444 or support@calltower.com.
Jan 23, 08:29 MST
Investigating - CT Cloud Contact Center (Telax) agents are currently experiencing issues signing into their agent console. CallTower is working with our vendor, Telax, to identify the root cause of the issue. Please contact CallTower Support is you are experiencing any of these issues or if you’d like numbers rerouted until this issue is resolved at 800-347-5444 or support@calltower.com.
Jan 23, 07:36 MST
Jan 22, 2020

No incidents reported.

Jan 21, 2020

No incidents reported.

Jan 20, 2020

No incidents reported.

Jan 19, 2020
Completed - The scheduled maintenance has been completed.
Jan 19, 23:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 21:00 MST
Scheduled - CT Cloud Voice:
***Possible Impact: CT Cloud Voice - Customers can expect that the CommPortal will be unavailable at times during the Maintenance Window.
Jan 10, 13:30 MST
Jan 18, 2020

No incidents reported.

Jan 17, 2020

No incidents reported.

Jan 16, 2020

No incidents reported.

Jan 15, 2020

No incidents reported.

Jan 14, 2020

No incidents reported.

Jan 13, 2020

No incidents reported.