Purpose: Patching and preventative maintenance on multiple systems.
Systems Affected:

Cisco Unified Communications:
-Upgrade SME from 10.5.2.13901-2 to 10.5.2.14900-16
***Possible Impact: Customers may experience some minor call drops or setup while CallTower’s Main call routing switch will be worked on and upgraded. This should be a very brief interruption.
-Upgrade all Expressway Servers to X8.11
***Possible Impact: Cisco Jabber and Edge phone clients may experience brief disconnects of their Jabber Client or Edge Phone during the Maintenance Window as we reboot the Remote Jabber servers.
-Load latest "Device Pack" to all Cisco Call Manager Clusters
***Possible Impact: Cisco Customers may see their phones reboot as well as experience some minor call drops on their phones while CallTower Loads the latest Patches to Cisco Call Manager.
-Hardware Maintenance on the Atlanta Call Managers
***Possible Impact: Users may experience between one and three phone resets of less than five minutes each during the entire maintenance window.

Skype For Business:
-Skype For Business Atlanta Data Center - Multiple Pool Failovers
***Possible Impact: Client will disconnect and reconnect to Salt Lake City fail over Pool. Client may experience connectivity issues while fail over is in progress.
-CT9 Certificates
***Possible Impact: Skype clients and end points will disconnect and reconnect.

Clarity Connect:
-Upgrade all Clarity Connect Portal servers to Windows Management Framework 5.1
***Impact: Clarity will be periodically unavailable. If integrated with Skype, making or receiving calls should be available through use of your Skype client.

aFax Platform:
-Performing Maintenance on the aFax Platform
***Possible Impact: There will be a five-minute period when inbound faxes sent to aFax numbers will need to be redialed (most fax machines will do this automatically.) No impact on outbound fax to email.
Posted on Jul 13, 13:35 MDT