CallTower Status
All Systems Operational

About This Site

Welcome to CallTower's home for real-time system status updates. Here you will find a current and historical data on system performance.

Cisco Unified Communications Operational
Cisco Voice Operational
Cisco Jabber ? Operational
VoiceCube Operational
Attendant Console Operational
Cisco Webex Calling Operational
Skype for Business Operational
Skype for Business - Voice ? Operational
Instant Messenger and Presence Operational
Attendant Console Operational
CT Cloud Operational
CT Cloud SIP ? Operational
CT Cloud Voice ? Operational
Attendant Console Operational
Contact Center Operational
Clarity Connect Operational
Five9 Operational
Telax Operational
Cisco Webex Contact Center Operational
Microsoft 365 Operational
Microsoft Teams - Direct Routing Operational
Conferencing Operational
CT Cloud Meeting Operational
Adobe Connect Operational
iMeet Operational
ON Demand Audio Conferencing Operational
CallTower Connect Operational
Global SIP Trunk Operational
Hosted Cloud Based PBX Operational
Fax Operational
90 days ago
100.0 % uptime
Today
CT Cloud Fax Operational
Concord E-Fax Operational
90 days ago
100.0 % uptime
Today
Concord ATA Fax Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled Maintenance - Customer Action may be Required Dec 16, 2022 22:00 - Dec 17, 2022 04:00 MST
CT Cloud SIP - ACTION MAY BE REQUIRED

For the past four years, CallTower has had a policy that devices used with CallTower's SIP trunks must support the G.711 codec. The G.711 codec is supported by all known SIP devices, and unless intentionally excluded, your device should already use it. IF YOU HAVE INTENTIONALLY DISABLED G.711 ON YOUR SIP DEVICE, you will need to enable before CallTower's scheduled maintenance window on December 16. After this time, you may experience intermittent audio issues or call failures due to codec mismatch. This is expected and will not be treated as a CallTower service issue - the only remedy is to enable support for G.711 on your SIP device.

Posted on Nov 16, 2022 - 13:33 MST
Past Incidents
Dec 6, 2022

No incidents reported today.

Dec 5, 2022
Resolved - The CT Cloud Fax inbound and outbound fax failure issue is considered resolved and the associated cases will be closed out. Faxes will continue to be processed throughout the day, but a delay may be experienced as the backlog of faxes process.

CallTower will be closing this master case and all associated cases. Within three business days, an Official Root Cause Analysis (RCA) or a Preliminary RCA will be available and provided to customers upon request.

Dec 5, 11:10 MST
Update - CallTower continues to monitor CT Cloud Fax and are seeing services normalize and continue to process.

CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise.

Dec 5, 10:38 MST
Monitoring - CallTower is seeing CT Cloud Fax services starting to clear, inbound and outbound faxes are processing. Faxes may be delayed due to the backlog of faxes processing.

CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise.

Dec 5, 09:58 MST
Identified - The CT Cloud Fax issue has been identified as an issue with The CallTower vendor. CallTower Engineers are working directly with the vendor towards resolution.

CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise.

Dec 5, 09:45 MST
Investigating - CallTower support investigating multiple reports of CT Cloud Fax inbound and outbound fax failures, but has not yet identified/confirmed there is an issue on our network or with our services.

CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise. This issue is being investigated as a top priority.

Dec 5, 09:09 MST
Dec 4, 2022

No incidents reported.

Dec 3, 2022

No incidents reported.

Dec 2, 2022

No incidents reported.

Dec 1, 2022

No incidents reported.

Nov 30, 2022
Resolved - CallTower Engineers were able to implement a workaround. CallTower Support has tested this workaround and has been confirmed working. The issue is considered resolved and the associated cases will be closed out.

CallTower will be closing this master case and all associated cases.

Nov 30, 11:06 MST
Identified - The issue has been identified/confirmed as an issue related to a high level outage with a CallTower vendor (Lumen). CallTower Engineers are working on a potential workaround.

CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise.

Nov 30, 10:21 MST
Investigating - CallTower Support is investigating multiple reports of an issue dialing out to Canada number only, but has not identified/confirmed there is an issue on our network or with our services.

CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise. This issue is being investigated as a top priority.

Nov 30, 10:08 MST
Resolved - CallTower has confirmed with multiple customers that the fix that Intermedia applied has resolved the issues and IVR prompts are once again working.

CallTower will be closing this master case and all associated cases. Within three business days, an Official Root Cause Analysis (RCA) or a Preliminary RCA will be available and provided to customers upon request.

Nov 30, 09:23 MST
Monitoring - Intermedia is reporting that the issue has been resolved. CallTower is testing with customers to confirm the resolution.

*CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise.

Nov 30, 08:56 MST
Update - CallTower continues to work with Intermedia and escalate for a resolution. Intermedia has identified the issue and is urgently working to resolve.

*CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise.

Nov 30, 08:37 MST
Identified - CallTower is working with Intermedia for a resolution. Intermedia has acknowledged a global issue and provided the below information.

"Business Impact:
When callers call into customer specific IVRs the prompts are not playing. When admin users attempt to listen to the prompt recording in the admin portal they are also met with an error.

Summary and Technical Details:

The development team is investigating the prompt distribution in our Virginia datacenter and will be deploying a fix to restore and replicate prompt files."

*CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise.

Nov 30, 07:59 MST
Investigating - CallTower is investigating reports of Intermedia IVR's ringing to no audio. CallTower has engaged Intermedia.
Nov 30, 07:26 MST
Nov 29, 2022

No incidents reported.

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

Nov 22, 2022

No incidents reported.