Purpose: Patching and preventative maintenance on multiple systems.
Systems Affected:
MasterFax & CT Cloud Fax:
-MasterFax & CT Cloud Fax - General Server Maintenance
***Possible Impact: Customers will experience interruptions to both MasterFax and CT Cloud Fax services during the Maintenance Window.
Cisco Voice:
-HCS Device Pack upgrade to 12.5(1.22212-1)
***Possible Impact: Calltower will be loading a new Device Pack from Cisco to HCS/CUCM. This includes new Firmware on select models. A reboot of the Cisco Unified Communications Manager is required. Your phone will re-register to the next server in the Server list. Calls in progress 'should' remain up until the call has ended. Phone will most likely re register multiple times during the MW time. This is expected behavior.
CT Cloud Voice:
-CT Cloud Voice - Algo Paging Adapter EPP Update
***Possible Impact: Businesses may experience a short period where their Algo Paging Adapters (8180G2, 8186, 8188, 8301) become unreachable as they update their firmware. It is important adapters are not rebooted during their firmware upgrade.
-CT Cloud NOAM - Internal migration
***Possible Impact:
*CT Cloud SIP - Customers can expect CommPortal to be unavailable during migration.
*CT Cloud Voice - Customers can expect CommPortal, Voicemail and SIP provisioning for new phones to be unavailable during migration.
Total downtime: 2-3 hours
Posted on
Oct 11, 2024 - 16:20 MDT