Completed -
The scheduled maintenance has been completed.
Aug 20, 04:00 MDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 21:00 MDT
Scheduled -
Purpose: Patching and preventative maintenance on multiple systems.
Systems Affected:
CT Cloud Solutions (Metaswitch): -ATL Metaswitch upgrade ***Possible Impact: For customers homed on the Atlanta Metaswitch, there may be one or two five-minute periods during the maintenance window where new calls may fail and need to be retried. Existing calls should not be affected.
Aug 10, 17:09 MDT
Completed -
The scheduled maintenance has been completed.
Aug 18, 04:00 MDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 22:00 MDT
Update -
We will be undergoing scheduled maintenance during this time.
Aug 15, 16:22 MDT
Scheduled -
Purpose: Patching and preventative maintenance on multiple systems. Systems Affected:
Cisco Unified Communications:
-Migrate ATL Shared Unity servers to Virtual ***Possible Impact: Customers on Atlanta Cisco Call Managers may experience a total of 10 minutes during the entire maintenance window where a call to an auto attendant or voicemail box does not complete. If you have a dedicated Call Manager cluster; this maintenance will not affect you. -Virtualize ATL Voice network Exchange servers ***Possible Impact: If you have service on Cisco Call Manager in Atlanta, there may be a 5 to 10-minute period during the maintenance window when voicemails are not accessible. -Reboot All CUPs Servers ***Possible Impact: It is possible that during the scheduled time that you will lose connectivity with your Jabber Client.
Skype For Business:
-Swing Mediation/Trunks for Pool06 back to Front End Servers ***Possible Impact: Incoming/Outgoing calls may fail to connect during the change. -CT9 Certificates ***Possible Impact: Skype clients and end points will disconnect and reconnect.
CallTower Managed Infrastructure and Circuits at the UT/CHI Data Centers:
-Turning up 10GIG at UT DC ***Possible Impact: Customer may have brief connectivity issues over the internet to CallTower services while adding the new peering. -Remove second supervisors from the datacenter switches in Chicago ***Possible Impact: Customers may have brief connectivity issues to CallTower services in Chicago during the change. -Two Cross Connect Circuit Port Swaps - UT Data Center ***Possible Impact: Could affect any CallTower customers using Level 3. Any active phone calls could drop for a minute or so during the port swap. -Perform Failover testing of OSPrey and backup routes ***Possible Impact: Customers may experience random outbound call failures while switching between backup routes. The call failures should not occur for longer one minute at a time and no more than 5 to 10 minutes total during the entire maintenance window.
Aug 10, 17:12 MDT