CallTower Status

All Systems Operational

About This Site

Welcome to CallTower's home for real-time system status updates. Here you will find a current and historical data on system performance.

Cisco Unified Communications Operational

Cisco Voice Operational

Cisco Jabber Operational

VoiceCube Operational

Attendant Console Operational

Cisco Webex Calling Operational

Skype for Business Operational

Skype for Business - Voice Operational

Instant Messenger and Presence Operational

Attendant Console Operational

CT Cloud Operational

CT Cloud SIP Operational

CT Cloud Voice Operational

Attendant Console Operational

Contact Center Operational

Clarity Connect Operational

Five9 Operational

Telax Operational

Cisco Webex Contact Center Operational

Microsoft 365 Operational

Microsoft Teams - Direct Routing Operational

CallTower Connect Operational

Global SIP Trunk Operational

Hosted Cloud Based PBX Operational

Fax Operational

CT Cloud Fax Operational

Concord E-Fax Operational

Concord ATA Fax Operational

Conferencing Operational

CT Cloud Meeting Operational

Adobe Connect Operational

iMeet Operational

ON Demand Audio Conferencing Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Out-of-Cycle Maintenance Apr 6, 2023 21:00 - Apr 7, 2023 00:00 MDT

Purpose: Patching and preventative maintenance on multiple systems.
Systems Affected:

SIP:
Sansay Los Angeles & New York
***Possible Impact: Brief interruptions in Sansay related Voice services out of the Los Angeles and New York datacenters during maintenance.
Customers peered only to CallTower Los Angeles and New York Data Center(s) may experience an outage of up to 180 minutes during the stated maintenance window.
Posted on Mar 24, 2023 - 11:38 MDT

Past Incidents

Mar 30, 2023

No incidents reported today.

Mar 29, 2023

No incidents reported.

Mar 28, 2023

No incidents reported.

Mar 27, 2023

CT Cloud Fax Failing

Resolved - CallTower continues to see traffic passing across the server normally. There is still a delay and traffic will continue to catch up through out the day. CallTower believes the issue has been resolved.

CallTower will be closing this master case and all associated cases. Within three business days, an Official Root Cause Analysis (RCA) or a Preliminary RCA will be available and provided to customers upon request.
Mar 27, 10:11 MDT

Monitoring - CallTower's Engineers have corrected an issue impacting our fax server. Traffic is processing normally and customers should start to see faxes being delivered. There may be a delay as queued traffic catches up.

*CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise.
Mar 27, 09:33 MDT

Investigating - CallTower is receiving reports of CT Cloud faxes failing. We are actively investigating the issue.

*CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise. This issue is being investigated as a top priority.
Mar 27, 09:00 MDT

Mar 26, 2023

No incidents reported.

Mar 25, 2023

No incidents reported.

Mar 24, 2023

UK Number Failures

Resolved - Bandwidth is reporting that the issue is fixed and that they are monitoring. CallTower has also confirmed with multiple customers that the issue has been resolved.

CallTower will be closing this master case and all associated cases.
Mar 24, 06:14 MDT

Identified - CallTower is receiving reports of UK numbers failing. We have opened up with the carrier who is reporting an outage in the UK. Their current status is that the issue has been identified and that they are working to resolve it. We do not yet have an ETA.

*CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise.
Mar 24, 05:34 MDT

Mar 23, 2023

No incidents reported.

Mar 22, 2023

Out-of-Cycle Maintenance

Completed - The scheduled maintenance has been completed.
Mar 22, 19:01 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 16:00 MDT

Scheduled - Purpose: Patching and preventative maintenance on multiple systems.
Systems Affected:

SIP:
-Sansay FF & UK: CLZ Implementation
***Possible Impact: Brief interruptions in Sansay related Voice services out of the Frankfurt and United Kingdom datacenters during maintenance.
Customers peered only to CallTower Frankfurt or United Kingdom Data Center(s) may experience an outage of up to 180 minutes during the stated maintenance window.
Mar 14, 14:30 MDT

Mar 21, 2023

No incidents reported.

Mar 20, 2023

Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Mar 20, 04:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 22:01 MDT

Scheduled - Purpose: Patching and preventative maintenance on multiple systems.
Systems Affected:

CT Cloud Voice/SIP:
-ATL Meta - March 2023 Update
***Possible Impact: *SIP services for ATL Meta customers will be intermittently unavailable while servers are rebooted to apply updates. Downtime will be 30 minutes or less.

-CT Cloud Recording - March 2023 Update
***Possible Impact: Recording portal will be unavailable while servers are rebooted for update. Downtime will be 15 minutes or less.
Mar 10, 12:30 MST

Mar 19, 2023

Mar 18, 2023

Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Mar 18, 04:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 22:00 MDT

Scheduled - Purpose: Patching and preventative maintenance on multiple systems.
Systems Affected:

Cisco:
-HCS Device Pack upgrade to 12.5.1.18191-3
***Possible Impact: *Cisco Call Manager/Phones: CallTower will be loading a new Device Pack from Cisco to HCS/CUCM. This includes new Firmware on select models. A reboot of the Cisco Unified Communications Manager is required. Your phone will re-register to the next server in the Server list. Calls in progress 'should' remain up until the call has ended. Phone will most likely re-register multiple times during the MW time. This is expected behavior.

-Call Manager redundant MPLS paths
***Possible Impact: Potential re-registration of Call Manager customers on Windstream and Lumen MPLS Circuit customers.

CT Cloud Voice:
-CT Cloud Voice - End of Life device availability update
***Possible Impact: End of Life devices will no longer be listed as selectable models in CommPortal's phone management tool.

All Platforms:
-Implementing high availability for our NYC media gateways
***Possible Impact: Brief interruptions in services out of the New York datacenter during maintenance.

-Routing changes in London datacenter
***Possible Impact: Brief disruption in services out of the London datacenter during changes.

-Routing maintenance in Los Angeles
***Possible Impact: Brief interruptions in services out of the Los Angeles datacenter during maintenance.

Microsoft:
-Renew CT950 Skype Internal Certs
***Possible Impact: Customers may experience Skype clients disconnecting and reconnecting. Calls may be interrupted.
Mar 10, 12:30 MST

Mar 17, 2023

Mar 16, 2023

No incidents reported.