CallTower Status
Monitoring - CallTower Engineers have identified a routing error on the inbound path from Verizon to the CallTower network. Verizon was attempting to push traffic though an invalid path, causing issues with inbound call quality. CallTower has worked with Verizon to reroute traffic to the correct path to restore services. Current test are showing the path restored and call quality issues have subsided. CallTower Support will continue to monitor to ensure normalizaiton of services.
Jun 18, 10:12 MDT
Investigating - CallTower Support has identified an issue causing call quality issues on inbound calls. The issue appears to be isolated to inbound calls traversing the Verizon network. CallTower has opened a ticket with Verizon and is escalating the issue. Please report any issues to support@calltower.com.
Jun 18, 09:08 MDT
Update - CallTower continues to monitor the issue affecting inbound calls in the NYC market. We remain in communication with XO Communications while they continue the necessary repairs.

XO reports that they continue to work on the remaining 3 Fire Fiber cables, out of the original 6. They do not have an ETTR for their completion. XO also reports that their work to repair cable for the Man Hold Fiber continues and there is no ETTR for its completion.

CallTower will provide customers who are impacted by this issue a temporary solution. CallTower can assign customers an alternate temporary number until XO is able to complete the repairs. CallTower will provide this solution to impacted organizations via direct communication.

Future updates will be provided directly to affected customers.
Jun 13, 18:36 MDT
Update - XO Communications continues to work on the issue affecting inbound calls in the NYC market and has provided the following update.

• Fire Fiber: XO Communications has repaired 3 of 6 cables. While they continue working to splice the remaining cables, there is currently no ETTR.
• Man Hold Fiber: XO Communications is working to repair cable, but there is no ETTR at this time.

XO’s Transport NOC confirms they are still working with the Tier III Technical Support Team and Field Operations to explore any and all possible re-route options to expedite service restoration.

CallTower will continue to monitor the situation. Unless there is a change in the status or ETA for resolution, CallTower will provide our next update by 5:00 P.M., MDT, today.
Jun 13, 13:43 MDT
Update - XO Communications continues to work on the issue affecting inbound calls in the NYC market. XO’s Transport NOC has confirmed that they are still working with the Tier III Technical Support Team and Field Operations to explore any and all possible re-route options to expedite service restoration. A manhole fire caused extensive damage to fiber in the area. Local news has a report on the incident http://abc7ny.com/crews-respond-to-manhole-fire-outside-chelsea-market/3574425/. Complete repair of the damaged fiber is expected to take multiple days to complete.

XO Communications acts as the Local Exchange Carrier (LEC) for some CallTower customer’s phone numbers. As XO is the owner of those numbers, all inbound routing must be completed through that LEC office and then passed routed to CallTower’s data center. The inbound calls are failing prior to hitting the CallTower network and we are unable to forward phone for this issue. CallTower can provide a temporary phone number upon request that can route to affected users.

CallTower will continue to monitor the situation. Unless there is a change in the status or ETA for resolution, CallTower will provide our next update tomorrow morning by 9:00 A.M., MDT.
Jun 13, 11:16 MDT
Update - CallTower has confirmed with XO that all resources available are working the issue in the New York City market. There was extensive damage and splicing crews will require an extended period of time for a complete repair, current estimation for completion is June 15. Internet services have been restored with a XO reroute of traffic and XO will continue to work to mitigate impact on VoIP services until the repair is complete

CallTower will continue to monitor the situation. Unless there is a change in the status or ETA for resolution, CallTower will provide our next update tomorrow morning by 9:00 A.M., MDT.
Jun 12, 20:17 MDT
Identified - CallTower Support has been informed that multiple carriers have experienced fiber cuts in the New York City market. These fiber cuts are causing intermittent call completion issues and in some cases outages. These fiber cuts are having an impact on calls to the CallTower network within this market area. Carriers have reported that repair work is actively underway. CallTower will continue to escalate this matter with our carrier partners for an expedited resolution. Please call Support at 1-800-347-5444 if you have any questions or concerns
Jun 12, 14:38 MDT

About This Site

Welcome to CallTower's home for real-time system status updates. Here you will find a current and historical data on system performance.

Cisco Unified Communications Operational
Cisco Voice   Operational
Cisco Jabber   ? Operational
VoiceCube   Operational
Skype for Business Operational
Skype for Business - Voice   ? Operational
Instant Messenger and Presence   Operational
Clarity Connect   Operational
Metaswitch - SIP   ? Degraded Performance
Metaswitch - HPBX   ? Degraded Performance
CallTower Connect   Operational
Adobe Connect   Operational
Microsoft O365   Operational
iMeet   Operational
ON Demand Audio Conferencing   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 18, 2018
Completed - The scheduled maintenance has been completed.
Jun 18, 03:01 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 21:00 MDT
Scheduled - Purpose: Software Upgrade.
Metaswitch:

We will be performing a software upgrade on Sunday June 17th starting at 9:00 PM MDT. During this maintenance, you may experience a five minute or less period during which you may be unable to reach your voicemail.
Jun 12, 12:35 MDT
Jun 16, 2018
Completed - The scheduled maintenance has been completed.
Jun 16, 04:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 22:00 MDT
Scheduled - Purpose: Patching and preventative maintenance on multiple systems.
Systems Affected:

Cisco Unified Communications:
-Reboot the SME
***Possible Impact: Cisco & Skype Customers may experience some minor call drops or setup while CallTower’s Main call routing switch will be worked on. This should be a very brief interruption.
-Reboot all CUP Servers
***Possible Impact: Cisco Jabber clients may experience brief disconnects of their clients during this time as we reboot the Jabber servers.

Skype For Business – Voice:
-CT9 Certificates
***Possible Impact: Skype clients and phone end points will disconnect and reconnect causing any active calls or instance messages to reconnect or re-register.
Jun 8, 13:56 MDT
Completed - The scheduled maintenance has been completed.
Jun 16, 01:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 21:00 MDT
Scheduled - Purpose: Patching and preventative maintenance on multiple systems.

Metaswitch and Call Manager Maintenance:
***Possible Impact: Call Manager maintenance may require phones to reboot up to three times over the entire maintenance window. Calls in progress should not be interrupted. No impact is expected for Metaswitch customers.

Network Fail-over Testing:
Possible Impact: We will be performing quarterly network fail-over testing. Customers may experience a brief (less than 5 minutes) interruption in service during this maintenance window.
Jun 12, 12:28 MDT
Jun 14, 2018

No incidents reported.

Jun 11, 2018

No incidents reported.

Jun 10, 2018

No incidents reported.

Jun 9, 2018

No incidents reported.

Jun 8, 2018

No incidents reported.

Jun 7, 2018

No incidents reported.

Jun 6, 2018

No incidents reported.

Jun 5, 2018

No incidents reported.

Jun 4, 2018

No incidents reported.