CallTower Status
All Systems Operational

About This Site

Welcome to CallTower's home for real-time system status updates. Here you will find a current and historical data on system performance.

Cisco Unified Communications Operational
Cisco Voice Operational
Cisco Jabber ? Operational
VoiceCube Operational
Attendant Console Operational
Cisco Webex Calling Operational
CT Cloud Operational
CT Cloud SIP ? Operational
CT Cloud Voice ? Operational
Attendant Console Operational
CT Cloud Meeting Operational
Microsoft Operational
Microsoft 365 Operational
Microsoft Teams - Direct Routing Operational
CT Text Operational
Contact Center Operational
Clarity Connect Operational
Five9 Operational
Intermedia Operational
Cisco Webex Contact Center Operational
Global SIP Trunk Operational
Hosted Cloud Based PBX Operational
Zoom Operational
CallTower Connect Operational
Fax Operational
CT Cloud Fax Operational
Concord E-Fax Operational
Concord ATA Fax Operational
eComFax Operational
Skype for Business Operational
Skype for Business - Voice ? Operational
Instant Messenger and Presence Operational
Attendant Console Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Unscheduled Maintenance Jun 8, 2023 22:00 - Jun 9, 2023 00:00 MDT
Purpose: Patching and preventative maintenance on multiple systems.
Systems Affected:

Legacy OneStream Network NYC Data Center:
-Migrate Routing through Aptum to Ashburn datacenter
***Possible Impact: CallTower does not anticipate any customer impact, however, there is a small possibility of service interruption.

Posted on Jun 06, 2023 - 12:38 MDT
Past Incidents
Jun 7, 2023

No incidents reported today.

Jun 6, 2023
Resolved - CallTower engineering has identified and made a configuration change allowing calls to process as expected and confirmed with customers that calls are now completing. We are working with Intermedia to determine the cause of the issue. Please retest and if you do have further issues please reach out to CallTower Support.



CallTower will be closing this master case and all associated cases. Within three business days, an Official Root Cause Analysis (RCA) or a Preliminary RCA will be available and provided to customers upon request.

Jun 6, 10:37 MDT
Identified - CallTower has opened a master case for Intermedia inbound calls failing, as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise.


CallTower's engineering is investigating an issue where all inbound calls are failing through some customers Intermedia. We are working urgently to resolve this issue.

Jun 6, 09:49 MDT
Jun 5, 2023
Resolved - Intermedia has confirmed this issue with calls routing to agents has been resolved. CallTower will be closing this master case and all associated cases.
Jun 5, 16:53 MDT
Monitoring - CallTower's customers are not currently experiencing any issues. We will continue to monitor and notify if there is any additional service issues or when we get confirmation from Intermedia the issue has been fully resolved.

CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to support@calltower.com.

Jun 5, 16:16 MDT
Identified - Intermedia is attempting to mitigated the issue and believe they have isolated the source of the issue. Customers are reporting intermittent issue with calls not routing to agents. CallTower will continue to work with and escalate this issue with Intermedia.

CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise.

Jun 5, 15:37 MDT
Investigating - CallTower support is investigating multiple reports of an issue with CT Cloud Contact Center (Intermedia) calls not routing to agents.

CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise. This issue is being investigated as a top priority.

Jun 5, 14:48 MDT
Resolved - The issue with calls not routing to agents with CT Cloud Contact Center (Intermedia) is now resolved. CallTower has confirmed services with multiple customers.

CallTower will be closing this master case and all associated cases. CallTower will work on getting an RCA from Intermedia, and it will be provided to customers upon request.

Jun 5, 13:25 MDT
Monitoring - Intermedia has stated they have identified and corrected the issue and are currently monitoring. CallTower and Intermedia are seeing improvement with calls terminating to agents with multiple customers.

CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise.

Jun 5, 12:45 MDT
Identified - The issue with calls stuck in the queue has been identified with CT Cloud Contact Center (Intermedia). Callers can reach customer IVR's and queues, however the calls will stay in the queue for an extended period of time until the call does terminate to an agent. Intermedia's technical team is investigating the issue. CallTower will continue to escalate with Intermedia to push for resolution.

CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise.

Jun 5, 12:17 MDT
Investigating - CallTower support is investigating multiple reports of an issue with CT Cloud Contact Center but has not identified/confirmed there is an issue on our network or with our services.

CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise. This issue is being investigated as a top priority.

Jun 5, 11:59 MDT
Jun 4, 2023

No incidents reported.

Jun 3, 2023

No incidents reported.

Jun 2, 2023

No incidents reported.

Jun 1, 2023

No incidents reported.

May 31, 2023

No incidents reported.

May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.

May 25, 2023

No incidents reported.

May 24, 2023

No incidents reported.