Resolved -
CallTower has seen services normalize, and intermittent call drops have ceased. Services will continue to be monitored closely. CallTower Engineers are continuing to investigate on the root-cause of the issue and will be doing out-of-cycle maintenance this evening.
Within three business days, an Official Reason for Incident(RFI) or a Preliminary RFI will available and be provided to customers upon request.
Feb 23, 16:55 MST
Monitoring -
The call dropping issue has abated and services have normalized for customers. CallTower will be closely monitoring services as we continue to identify the root-cause.
*CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to
support@calltower.com. CallTower intends to post updates on status.calltower.com every 30 minutes, unless identified otherwise.
Feb 23, 16:16 MST
Identified -
CallTower engineers continue to review intermittent call drops for Direct Routing customers. Customers may be experiencing intermittent call drops 10 to 20 seconds into a call. This issue has been escalated with CallTower executive management and is being worked as a top priority.
*CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to
support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise.
Feb 23, 15:56 MST
Investigating -
CallTower Support is investigating reports of call drops from Microsoft Teams Direct Routing customers. CallTower engineering has been engaged to review the reports and help identify the root-cause.
*CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to
support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise. This issue is being worked as a top priority.
Feb 23, 14:58 MST