CallTower Status
All Systems Operational

About This Site

Welcome to CallTower's home for real-time system status updates. Here you will find a current and historical data on system performance.

Cisco Unified Communications Operational
Cisco Voice   Operational
Cisco Jabber   ? Operational
VoiceCube   Operational
Attendant Console   Operational
Skype for Business Operational
Skype for Business - Voice   ? Operational
Instant Messenger and Presence   Operational
Attendant Console   Operational
CT Cloud Operational
CT Cloud SIP   ? Operational
CT Cloud Voice   ? Operational
Attendant Console   Operational
CT Cloud Fax   Operational
Contact Center Operational
Clarity Connect   Operational
Five9   Operational
Telax   Operational
Microsoft O365/Teams   Operational
Microsoft Teams - Direct Routing   Operational
Conferencing Operational
CT Cloud Meeting   Operational
Adobe Connect   Operational
iMeet   Operational
ON Demand Audio Conferencing   Operational
CallTower Connect   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 17, 2019

No incidents reported today.

Feb 16, 2019
Completed - The scheduled maintenance has been completed.
Feb 16, 04:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 22:00 MST
Scheduled - Purpose: Patching and preventative maintenance on multiple systems.
Systems Affected:

Cisco Unified Communications:
-Reboot CUPs Servers CL 00,01,02,04,07,08 and 10
***Possible Impact: Cisco/Jabber - Server Reboots will occur. Customers will experience a brief loss in connectivity with their Jabber Client/Services.

-Upgrade MRA Expressway Servers to X8.11.4
***Possible Impact: Cisco/Edge Phones - Server upgrades will occur, customers will experience a brief loss in connectivity with their Jabber Clients and/or Edge Phones. It is possible that the user will need to log back into their phone after the Maintenance Window.

Infrastructure:
-SLC/DC Production Equipment Power Audit & Power Plug Move
***Possible Impact: Customers from Cisco/Skype could see a brief disconnect and re-connect of their clients or phones.

-Production Data Center - Cat5 Cable Changes/Cleanup
***Possible Impact: Skype/Cisco/Clarity Connect/CallTower Connect - Customers using these platforms will experience brief issues of Connecting & Disconnecting of their client's during these changes.

CT Cloud:
-Update SSL Certificate for CT Cloud Voice recording
***Possible Impact: As part of our rebranding process, we are replacing the SSL Certificate for https://recording.appiaservices.com. After this change is made, you will need to access this site using https://recording.calltower.com. The original address will still function but will generate an error in your browser.


-CT Cloud Fax server upgrade
***Possible Impact: Fax services will be unavailable intermittently during maintenance window while fax services are restarted.

-CT Cloud Recording upgrade
***Possible Impact: Web portal and reporting will be unavailable for approximately 30 minutes. Calls will continue to be recorded without interruption.


MasterFax:
-MasterFax server upgrade
***Possible Impact: Faxing will be unavailable intermittently throughout the maintenance window as services are restarted.
Feb 8, 13:52 MST
Feb 14, 2019

No incidents reported.

Feb 13, 2019

No incidents reported.

Feb 12, 2019

No incidents reported.

Feb 11, 2019

No incidents reported.

Feb 10, 2019

No incidents reported.

Feb 9, 2019

No incidents reported.

Feb 8, 2019

No incidents reported.

Feb 7, 2019

No incidents reported.

Feb 6, 2019

No incidents reported.

Feb 5, 2019

No incidents reported.

Feb 4, 2019

No incidents reported.

Feb 3, 2019

No incidents reported.