CallTower Status
All Systems Operational

About This Site

Welcome to CallTower's home for real-time system status updates. Here you will find a current and historical data on system performance.

Cisco Unified Communications Operational
Cisco Voice Operational
Cisco Jabber ? Operational
VoiceCube Operational
Attendant Console Operational
Skype for Business Operational
Skype for Business - Voice ? Operational
Instant Messenger and Presence Operational
Attendant Console Operational
CT Cloud Operational
CT Cloud SIP ? Operational
CT Cloud Voice ? Operational
Attendant Console Operational
CT Cloud Fax Operational
Contact Center Operational
Clarity Connect Operational
Five9 Operational
Telax Operational
Microsoft O365/Teams Operational
Microsoft Teams - Direct Routing Operational
Conferencing Operational
CT Cloud Meeting Operational
Adobe Connect Operational
iMeet Operational
ON Demand Audio Conferencing Operational
CallTower Connect Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance Jul 19, 22:00 - Jul 20, 04:00 MDT
Purpose: Patching and preventative maintenance on multiple systems.
Systems Affected:

Master Fax:
-MasterFax - General Maintenance
***Possible Impact: MasterFax - Fax services will be unavailable at times during the Maintenance Window.


CT Cloud Fax:
- CT Cloud Fax- Sever replacement/upgrade
***Possible Impact: CT Cloud Fax - Fax services will be unavailable during portions of the Maintenance Window.


Skype for Business:
- Device Firmware Updates for Individual Vendor Application ID's
***Possible Impact: Skype for Business - Polycom & Yealink Customers will experience their Physical phones rebooting during or after the firmware updates as part of this Maintenance Window.
See this Link for additional Information regarding hardware phone provisioning server firmware updates:
https://www.uc.solutions/Skype_for_Business/Phones/Phone_Setup/Firmware_Updates_for_Continued_Sign_in_to_Office_365_%2F%2F%2F%2F_SfB_Certified_IP_Phones


Cisco Jabber:
- Cisco/CUPS - Reboot CUPs on Clusters 0, 1, 2, 4, 7, and 10
***Possible Impact: Cisco Jabber - Customers will experience a brief loss in connectivity with their Jabber Client/Services.
Posted on Jul 12, 14:34 MDT
Scheduled Maintenance Jul 22, 22:00 - Jul 23, 04:00 MDT
Purpose: Patching and preventative maintenance on multiple systems.
Systems Affected:

CT Cloud:
- CT Cloud/Metaswitch - Migrate to virtual EAS
***Possible Impact: CT Cloud - Voicemail and CommPortal will be temporarily unavailable for a time during the Maintenance Window.
Posted on Jul 12, 14:36 MDT
Past Incidents
Jul 17, 2019

No incidents reported today.

Jul 16, 2019

No incidents reported.

Jul 15, 2019

No incidents reported.

Jul 14, 2019

No incidents reported.

Jul 13, 2019

No incidents reported.

Jul 12, 2019

No incidents reported.

Jul 11, 2019

No incidents reported.

Jul 10, 2019

No incidents reported.

Jul 9, 2019

No incidents reported.

Jul 8, 2019

No incidents reported.

Jul 7, 2019

No incidents reported.

Jul 6, 2019

No incidents reported.

Jul 5, 2019

No incidents reported.

Jul 4, 2019

No incidents reported.

Jul 3, 2019
Resolved - CallTower Engineers have successfully completed the non-scheduled maintenance on affected systems. Skype for Business services have normalized for the users experiencing this issue. CallTower Support will continue to closely monitor services.

Please report any issues to support@calltower.com or 800-347-5444.
Jul 3, 09:41 MDT
Update - Non-Scheduled Maintenance Notification:

A small group of users are still experiencing the issue and CallTower continues to investigate the root-cause. CallTower Engineers are planning a graceful failover for some users to an alternate datacenter to alleviate the issue for those users still affected by the issue this evening at 10:00 PM MT. This failover will result in users experiencing a short disconnect of their Skype for Business client with an immediate reconnect. Active calls will not be affected unless they extend beyond 40 minutes. After users are failed over to an alternate datacenter, additional testing will be performed to identify the root-cause without service interruption. An additional update will be provided by 9:00 AM MT tomorrow.
Jul 2, 16:35 MDT
Update - CallTower Engineers are monitoring services and are currently seeing the majority of users connect normally, with a small number experiencing an intermittent client disconnect. Vendor support has been engaged to address the issue and a corrective action is being implemented by the vendor.

Please continue to report any issues to support@calltower.com or 800-347-5444.
Jul 2, 13:58 MDT
Identified - CallTower Support has identified an issue that caused a brief loss of connectivity for a small number of Skype for Business users homed to one of our data centers. This brief interruption may have disconnected a user’s client, desk phone or mobile app. CallTower engineers are currently working on the issue to identify the root-cause of the issue.

Please report any issues to support@calltower.com or 800-347-5444.
Jul 2, 13:17 MDT