CallTower Status
All Systems Operational

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Welcome to CallTower's home for real-time system status updates. Here you will find a current and historical data on system performance.

Cisco Unified Communications Operational
Cisco Voice   Operational
Cisco Jabber   ? Operational
VoiceCube   Operational
Skype for Business Operational
Skype for Business - Voice   ? Operational
Instant Messenger and Presence   Operational
Clarity Connect   Operational
Metaswitch - SIP   ? Operational
Metaswitch - HPBX   ? Operational
CallTower Connect   Operational
Adobe Connect   Operational
Microsoft O365   Operational
iMeet   Operational
ON Demand Audio Conferencing   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance Jul 20, 22:00 - Jul 21, 04:00 MDT
Purpose: Patching and preventative maintenance on multiple systems.
Systems Affected:

Cisco Unified Communications:
-Upgrade SME from 10.5.2.13901-2 to 10.5.2.14900-16
***Possible Impact: Customers may experience some minor call drops or setup while CallTower’s Main call routing switch will be worked on and upgraded. This should be a very brief interruption.
-Upgrade all Expressway Servers to X8.11
***Possible Impact: Cisco Jabber and Edge phone clients may experience brief disconnects of their Jabber Client or Edge Phone during the Maintenance Window as we reboot the Remote Jabber servers.
-Load latest "Device Pack" to all Cisco Call Manager Clusters
***Possible Impact: Cisco Customers may see their phones reboot as well as experience some minor call drops on their phones while CallTower Loads the latest Patches to Cisco Call Manager.
-Hardware Maintenance on the Atlanta Call Managers
***Possible Impact: Users may experience between one and three phone resets of less than five minutes each during the entire maintenance window.

Skype For Business:
-Skype For Business Atlanta Data Center - Multiple Pool Failovers
***Possible Impact: Client will disconnect and reconnect to Salt Lake City fail over Pool. Client may experience connectivity issues while fail over is in progress.
-CT9 Certificates
***Possible Impact: Skype clients and end points will disconnect and reconnect.

Clarity Connect:
-Upgrade all Clarity Connect Portal servers to Windows Management Framework 5.1
***Impact: Clarity will be periodically unavailable. If integrated with Skype, making or receiving calls should be available through use of your Skype client.

aFax Platform:
-Performing Maintenance on the aFax Platform
***Possible Impact: There will be a five-minute period when inbound faxes sent to aFax numbers will need to be redialed (most fax machines will do this automatically.) No impact on outbound fax to email.
Posted on Jul 13, 13:35 MDT
Past Incidents
Jul 17, 2018

No incidents reported today.

Jul 16, 2018

No incidents reported.

Jul 15, 2018

No incidents reported.

Jul 14, 2018

No incidents reported.

Jul 13, 2018

No incidents reported.

Jul 12, 2018

No incidents reported.

Jul 11, 2018

No incidents reported.

Jul 10, 2018

No incidents reported.

Jul 9, 2018

No incidents reported.

Jul 8, 2018

No incidents reported.

Jul 7, 2018

No incidents reported.

Jul 6, 2018

No incidents reported.

Jul 5, 2018

No incidents reported.

Jul 4, 2018

No incidents reported.

Jul 3, 2018

No incidents reported.