Update - CallTower continues to monitor the issue affecting inbound calls in the NYC market. We remain in communication with XO Communications while they continue the necessary repairs.
XO reports that they continue to work on the remaining 3 Fire Fiber cables, out of the original 6. They do not have an ETTR for their completion. XO also reports that their work to repair cable for the Man Hold Fiber continues and there is no ETTR for its completion.
CallTower will provide customers who are impacted by this issue a temporary solution. CallTower can assign customers an alternate temporary number until XO is able to complete the repairs. CallTower will provide this solution to impacted organizations via direct communication.
Future updates will be provided directly to affected customers.
Jun 13, 18:36 MDT
Update - XO Communications continues to work on the issue affecting inbound calls in the NYC market and has provided the following update.
• Fire Fiber: XO Communications has repaired 3 of 6 cables. While they continue working to splice the remaining cables, there is currently no ETTR.
• Man Hold Fiber: XO Communications is working to repair cable, but there is no ETTR at this time.
XO’s Transport NOC confirms they are still working with the Tier III Technical Support Team and Field Operations to explore any and all possible re-route options to expedite service restoration.
CallTower will continue to monitor the situation. Unless there is a change in the status or ETA for resolution, CallTower will provide our next update by 5:00 P.M., MDT, today.
Jun 13, 13:43 MDT
Update - XO Communications continues to work on the issue affecting inbound calls in the NYC market. XO’s Transport NOC has confirmed that they are still working with the Tier III Technical Support Team and Field Operations to explore any and all possible re-route options to expedite service restoration. A manhole fire caused extensive damage to fiber in the area. Local news has a report on the incident
http://abc7ny.com/crews-respond-to-manhole-fire-outside-chelsea-market/3574425/. Complete repair of the damaged fiber is expected to take multiple days to complete.
XO Communications acts as the Local Exchange Carrier (LEC) for some CallTower customer’s phone numbers. As XO is the owner of those numbers, all inbound routing must be completed through that LEC office and then passed routed to CallTower’s data center. The inbound calls are failing prior to hitting the CallTower network and we are unable to forward phone for this issue. CallTower can provide a temporary phone number upon request that can route to affected users.
CallTower will continue to monitor the situation. Unless there is a change in the status or ETA for resolution, CallTower will provide our next update tomorrow morning by 9:00 A.M., MDT.
Jun 13, 11:16 MDT
Update - CallTower has confirmed with XO that all resources available are working the issue in the New York City market. There was extensive damage and splicing crews will require an extended period of time for a complete repair, current estimation for completion is June 15. Internet services have been restored with a XO reroute of traffic and XO will continue to work to mitigate impact on VoIP services until the repair is complete
CallTower will continue to monitor the situation. Unless there is a change in the status or ETA for resolution, CallTower will provide our next update tomorrow morning by 9:00 A.M., MDT.
Jun 12, 20:17 MDT
Identified - CallTower Support has been informed that multiple carriers have experienced fiber cuts in the New York City market. These fiber cuts are causing intermittent call completion issues and in some cases outages. These fiber cuts are having an impact on calls to the CallTower network within this market area. Carriers have reported that repair work is actively underway. CallTower will continue to escalate this matter with our carrier partners for an expedited resolution. Please call Support at 1-800-347-5444 if you have any questions or concerns
Jun 12, 14:38 MDT