Completed -
The scheduled maintenance has been completed.
May 18, 04:01 MDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 22:00 MDT
Scheduled -
Purpose: Patching and preventative maintenance on multiple systems.
Systems Affected:
CT Cloud Fax:
***Possible Impact: CT Cloud Fax: Fax services will be unavailable for customers briefly during maintenance window while fax services are restarted
MasterFax:
***Possible Impact: MasterFax: Fax services will be unavailable briefly for customers during maintenance window while fax services are restarted
Clarity Connect:
***Possible Impact: Clarity Connect - Agents may need to reconnect to the dashboard
***Possible Impact: Clarity Connect - Customers using these platforms may experience brief Connectivity Issues of Connecting & Disconnecting of their client's during the changes.
Cisco/Jabber:
***Possible Impact: Cisco/Jabber - Jabber customers will experience a brief loss in connectivity with their Jabber Client/Services.
***Possible Impact: Cisco - Customers using these platforms may experience brief Connectivity Issues of Connecting & Disconnecting of their client's during the changes.
Skype for Business:
***Possible Impact: Skype for Business - Customers using these platforms may experience brief Connectivity Issues of Connecting & Disconnecting of their client's during the changes.
CallTower Connect:
***Possible Impact: CallTower Connect - Customers using these platforms may experience brief Connectivity Issues of Connecting & Disconnecting of their client's during the changes.
May 10, 16:28 MDT
Resolved -
CallTower Support worked with Verizon and they are noting that a fiber cut has been rolled over to a spare fiber line. They are showing calls completing at this time.
We are asking customers to retest as our test calls are completing at this time.
If you continue to have issues please contact support@calltower.com or 800-347-5444.
May 16, 15:09 MDT
Identified -
CallTower Support has identified an issue with inbound calls from AT&T and Verizon to our CT Cloud Voice Platform when the terminating number is owned by MCI Metro or Verizon. Verizon is currently experiencing a major outage that is blocking calls and may be related to this issue. We are not currently seeing these calls hitting our system and are escalating with carriers to further investigate.
CallTower Engineering is examining our connections to the Verizon network to explore any options available to restore service.
If you believe you are being affected by this issue, please contact support@calltower.com or 800-347-5444.
May 16, 14:46 MDT
Investigating -
CallTower Support is investigating reports of inbound calls failing from select carriers to our CT Cloud Voice Platform. We are not currently seeing these calls hitting our system and are opening with the carrier to further investigate.
If you believe you are being affected by this issue, please contact support@calltower.com or 800-347-5444.
May 16, 14:01 MDT