CallTower Status
All Systems Operational

About This Site

Welcome to CallTower's home for real-time system status updates. Here you will find a current and historical data on system performance.

Cisco Unified Communications Operational
Cisco Voice   Operational
Cisco Jabber   ? Operational
VoiceCube   Operational
Serenova   Operational
Skype for Business Operational
Skype for Business - Voice   ? Operational
Instant Messenger and Presence   Operational
Clarity Connect   Operational
CallTower Connect   Operational
Adobe Connect   Operational
Microsoft O365   Operational
iMeet   Operational
ON Demand Audio Conferencing   Operational
CallTower Managed Circuits Operational
Level(3) Communications   Operational
XO Communications   Operational
Metaswitch - HPBX   ? Operational
90 days ago
100.0 % uptime
Today
SIP Trunk   ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 25, 2018

No incidents reported today.

Apr 24, 2018

No incidents reported.

Apr 23, 2018

No incidents reported.

Apr 22, 2018

No incidents reported.

Apr 21, 2018
Completed - The scheduled maintenance has been completed.
Apr 21, 04:01 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 22:01 MDT
Scheduled - Purpose: Patching and preventative maintenance on multiple systems.

Systems Affected

Cisco Unified Communications:
CUCM: Device Packs and reboots of Clusters 00, 04, 07, 09 and 10:
***Possible Impact: Cisco Call Manager - CallTower will be conducting a reboot of the Cisco Unified Communications Manager your company is built
on. Servers within your cluster will be reboot in intervals as to not disrupt business. If your phone is registered to the server that is being reboot at
the time, your phone will re-register to the next server in the list. For calls in progress, calls in progress 'should' remain up until the call has ended.
Once your call has ended, your phone may re-register with the next server in the list depending on how long your call lasted. There is a possibility
that once all servers have been reboot that you would have noticed your phone register with different server a total of two times. Please do not be
alarmed as this is normal behavior.

Testing UT to SF remote Cisco:
***Possible Impact: Remote ASA and VPN customer phones will have phone disruption and possible down time during the Maintenance Window hours.

CallTower Managed Infrastructure and Circuits at the UT Data Center:
Adding Century Link Int. to UT DC:
***Possible Impact: Possible connectivity issues to the CallTower services over the public internet.

Infrastructure: Production Data Center - Cat5 Cable Changes:
***Possible Impact: Various Platforms and Systems could go down briefly while cables are changed out.


Skype For Business – Voice:
CT9 Certificates:
***Possible Impact: Skype clients and end points will disconnect and reconnect.


Clarity Connect:
Replace the wildcard certificate:
Possible Impact: Clarity services and calls will be down intermittently during this maintenance window.


Verba Recording System:
Install Verba Patch on 13 Recording Servers:
***Possible Impact: Calls currently in progress during the Maintenance Window may lose recording capability in Verba during a software update to the Verba Application. Duration is expected to last under 2 hours.
Apr 13, 16:31 MDT
Apr 19, 2018

No incidents reported.

Apr 18, 2018

No incidents reported.

Apr 17, 2018

No incidents reported.

Apr 16, 2018

No incidents reported.

Apr 15, 2018

No incidents reported.

Apr 14, 2018

No incidents reported.

Apr 13, 2018

No incidents reported.

Apr 12, 2018

No incidents reported.

Apr 11, 2018

No incidents reported.