Completed -
The scheduled maintenance has been completed.
May 21, 04:01 MDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 22:00 MDT
Scheduled -
Purpose: Patching and preventative maintenance on multiple systems.
Systems Affected:
All Platforms: -Reboot of the international CUBEs 69.54.75.225 and 206.80.70.198 ***Possible Impact: International Calls may get disconnected.
Cisco Unified Communications: -Reboot int Cisco Cubes ***Possible Impact: Existing calls will drop but callers will be able to redial and connect immediately. -Reboot CUCM Clusters 00, 02, 03, 07, 08, 09, 11 and 12 ***Possible Impact: Cisco Call Manager - Server Reboots will occur. Customers may experience a brief loss in connectivity with their phone periodically throughout the entire window.
Microsoft: -Clarity - Move Clarity Customers to New Pool ***Possible Impact: Minimal downtime as the instance is shut down and migrated. -ASA5525 Fan's and nexus power replacement ***Possible Impact: Skype for Business may have some brief interruptions. -Change OC routing to new trunks noam-chi2.ctoc.services and noam-dal2.ctoc.services ***Possible Impact: No expected impact to existing calls. New calls will traverse the new trunk after routing change
Fax Platforms: -MasterFax - General Server Maintenance ***Possible Impact: Customers will experience their Fax services will be unavailable for a time during the Maintenance Window.
May 16, 15:19 MDT
Completed -
The scheduled maintenance has been completed.
May 16, 20:30 MDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 20:00 MDT
Scheduled -
Purpose: Patching and preventative maintenance on multiple systems.
Systems Affected: CT Cloud Contact Center -CT Cloud Contact Center - Out-of-Cycle Emergency Maintenance ***Possible Impact: CT Cloud Contact Center customers may experience call drops while changes are made. Downtime will be a minute or less.
May 16, 12:14 MDT
Resolved -
CallTower engineers have made a change and have not seen any further occurrences of the issue. We are continuing to review logs but believe the issue has been resolved.
CallTower will be closing this master case and all associated cases. Within three business days, an Official Root Cause Analysis (RCA) or a Preliminary RCA will be available and provided to customers upon request.
May 16, 08:17 MDT
Monitoring -
CallTower has not seen any continued errors after 6:53 am MTN and has had some customers report that they are no longer seeing an error. CallTower Engineers are continuing to work with the vendor to identify the root cause of the issue.
*CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise.
May 16, 07:51 MDT
Investigating -
CallTower is investigating multiple reports of customers receiving error code 55102 when logging into Telax.
*CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise. This issue is being investigated as a top priority.
May 16, 07:23 MDT
Completed -
The scheduled maintenance has been completed.
May 9, 02:00 MDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 20:00 MDT
Scheduled -
Purpose: Patching and preventative maintenance on multiple systems.
Systems Affected:
CT Cloud Voice: -CT Cloud – April 2022 Upgrade ***Possible Impact: *CT Cloud SIP and Voice customers may be unable to send/receive calls while servers are rebooted for required upgrade. Downtime will be 30 seconds or less.
May 2, 14:28 MDT