Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Mar 17, 2023 - 22:00 MDT
Purpose: Patching and preventative maintenance on multiple systems. Systems Affected:
Cisco: -HCS Device Pack upgrade to 220.127.116.1191-3 ***Possible Impact: *Cisco Call Manager/Phones: CallTower will be loading a new Device Pack from Cisco to HCS/CUCM. This includes new Firmware on select models. A reboot of the Cisco Unified Communications Manager is required. Your phone will re-register to the next server in the Server list. Calls in progress 'should' remain up until the call has ended. Phone will most likely re-register multiple times during the MW time. This is expected behavior.
-Call Manager redundant MPLS paths ***Possible Impact: Potential re-registration of Call Manager customers on Windstream and Lumen MPLS Circuit customers.
CT Cloud Voice: -CT Cloud Voice - End of Life device availability update ***Possible Impact: End of Life devices will no longer be listed as selectable models in CommPortal's phone management tool.
All Platforms: -Implementing high availability for our NYC media gateways ***Possible Impact: Brief interruptions in services out of the New York datacenter during maintenance.
-Routing changes in London datacenter ***Possible Impact: Brief disruption in services out of the London datacenter during changes.
-Routing maintenance in Los Angeles ***Possible Impact: Brief interruptions in services out of the Los Angeles datacenter during maintenance.
Microsoft: -Renew CT950 Skype Internal Certs ***Possible Impact: Customers may experience Skype clients disconnecting and reconnecting. Calls may be interrupted.
Posted Mar 10, 2023 - 12:30 MST
This scheduled maintenance affected: Skype for Business (Skype for Business - Voice, Instant Messenger and Presence, Attendant Console), Cisco Unified Communications (Cisco Voice, Cisco Jabber, Cisco Webex Calling), CT Cloud (CT Cloud SIP, CT Cloud Voice), and Microsoft Teams - Direct Routing, Global SIP Trunk, Hosted Cloud Based PBX.