Scheduled Maintenance
Scheduled Maintenance Report for CallTower
The scheduled maintenance has been completed.
Posted Mar 18, 2023 - 04:00 MDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Mar 17, 2023 - 22:00 MDT
Purpose: Patching and preventative maintenance on multiple systems.
Systems Affected:

-HCS Device Pack upgrade to
***Possible Impact: *Cisco Call Manager/Phones: CallTower will be loading a new Device Pack from Cisco to HCS/CUCM. This includes new Firmware on select models. A reboot of the Cisco Unified Communications Manager is required. Your phone will re-register to the next server in the Server list. Calls in progress 'should' remain up until the call has ended. Phone will most likely re-register multiple times during the MW time. This is expected behavior.

-Call Manager redundant MPLS paths
***Possible Impact: Potential re-registration of Call Manager customers on Windstream and Lumen MPLS Circuit customers.

CT Cloud Voice:
-CT Cloud Voice - End of Life device availability update
***Possible Impact: End of Life devices will no longer be listed as selectable models in CommPortal's phone management tool.

All Platforms:
-Implementing high availability for our NYC media gateways
***Possible Impact: Brief interruptions in services out of the New York datacenter during maintenance.

-Routing changes in London datacenter
***Possible Impact: Brief disruption in services out of the London datacenter during changes.

-Routing maintenance in Los Angeles
***Possible Impact: Brief interruptions in services out of the Los Angeles datacenter during maintenance.

-Renew CT950 Skype Internal Certs
***Possible Impact: Customers may experience Skype clients disconnecting and reconnecting. Calls may be interrupted.
Posted Mar 10, 2023 - 12:30 MST
This scheduled maintenance affected: Skype for Business (Skype for Business - Voice, Instant Messenger and Presence, Attendant Console), Cisco Unified Communications (Cisco Voice, Cisco Jabber, Cisco Webex Calling), CT Cloud (CT Cloud SIP, CT Cloud Voice), Microsoft (Microsoft Teams - Direct Routing), and Global SIP Trunk, Hosted Cloud Based PBX.