Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Apr 19, 2024 - 22:00 MDT
Scheduled
Purpose: Patching and preventative maintenance on multiple systems. Systems Affected:
CT Cloud Voice: -Dallas Datacenters 1004 Route Processor upgrade ***Possible Impact: Possible disconnecting to CT Cloud in the Dallas Datacenter.
Microsoft: -Renew cpool13.ct950.com ***Possible Impact: Clarity Connect will be down briefly during the Maintenance Window. -Skype Wildcard Cert Renewal ***Possible Impact: Skype clients may sign in and out during this process.
Cisco: -Change SRV and A records for mra.ct450.com ***Possible Impact: *Cisco Edge Phones - CallTower will be Performing Updates to all Edge servers for mra.ct450.com . Phones are expected to be down for no more than a few minutes and should connect as usual once servers are restarted.
Fax: -MasterFax & CT Cloud Fax - General Server Maintenance ***Possible Impact: MasterFax & CT Cloud Fax - Customers will experience interruptions to both MasterFax and CT Cloud Fax services during the Maintenance Window.
All Platforms: -Upgrade route processors in New York and Los Angeles Datacenter ***Possible Impact: Connections to the NY and LA Sansay will see some disruption as the hardware in those datacenters is upgraded. Anyone with failover configured correctly between LA and NY will not see any downtime. Any Colo customer in NY and LA will also see a disruption in service.
Posted Apr 15, 2024 - 13:12 MDT
This scheduled maintenance affected: Skype for Business (Skype for Business - Voice, Instant Messenger and Presence), Contact Center (Clarity Connect), Microsoft (Microsoft 365, Microsoft Teams - Direct Routing, Microsoft Operator Connect), Cisco Unified Communications (Cisco Voice, Cisco Jabber, Cisco Webex Calling), CT Cloud (CT Cloud SIP, CT Cloud Voice, CT Cloud Meeting), Fax (CT Cloud Fax), and Global SIP Trunk.