Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 17, 2023 - 22:01 MST
Scheduled
Purpose: Patching and preventative maintenance on multiple systems. Systems Affected:
Cisco: -Device pack and Reboot HCS Cluster ***Possible Impact: Cisco Call Manager/Phones - CallTower will be loading a new Device Pack from Cisco to HCS. This includes new Firmware on select models. A reboot of the Cisco Unified Communications Manager is required. Your phone will re-register to the next server in the Server list. Calls in progress 'should' remain up until the call has ended. Phone will most likely re-register multiple times during the MW time. This is expected behavior.
CT Cloud Voice: -CT Cloud Voice - Grandstream Ht8xx EPP Update ***Possible Impact: Users may see their Grandstream HT801, HT801m HT812, HT814, HT818 update firmware during the Maintenance Window.
All Platforms: -Routing maintenance in Los Angeles ***Possible Impact: Brief interruptions in services out of the Los Angeles datacenter during maintenance.
Posted Nov 10, 2023 - 16:21 MST
This scheduled maintenance affected: Skype for Business (Skype for Business - Voice, Instant Messenger and Presence), Microsoft (Microsoft 365, Microsoft Teams - Direct Routing), Cisco Unified Communications (Cisco Voice, Cisco Jabber, VoiceCube, Cisco Webex Calling), CT Cloud (CT Cloud SIP, CT Cloud Voice), and Global SIP Trunk, Hosted Cloud Based PBX.