Microsoft Calls Failing

Incident Report for CallTower

Resolved

Microsoft indicated a network routing change through their infrastructure caused inbound and outbound calls to fail starting at 5:50 AM MDT. They have corrected the issue as of 6:20 AM MDT and are monitoring. Additional details can be found by your Microsoft 365 Admin under Service Health, and TM760143. We will be closing all related cases shortly. If you continue to experience issues, please submit a ticket to support@calltower.com or call 1-800-347-5444.

Posted Mar 28, 2024 - 07:43 MDT

This incident affected: Microsoft (Microsoft 365, Microsoft Teams - Direct Routing, Microsoft Operator Connect).