Scheduled Maintenance
Scheduled Maintenance Report for CallTower
The scheduled maintenance has been completed.
Posted Sep 17, 2022 - 04:00 MDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 16, 2022 - 22:00 MDT
Purpose: Patching and preventative maintenance on multiple systems.
Systems Affected:

All Platforms:
-Infrastructure - UK Data Center Cleanup
***Possible Impact: *UK SIP trunk customers will experience intermittent outages to call processing during maintenance window.
*UK Versa SDWan customers will experience intermittent outages to SDWan functionality during maintenance window.
-Reboot International CUBEs and
***Possible Impact: International calls may get disconnected.

CT Cloud Voice:
-CT Cloud Voice - Algo Paging Adapter EPP Update
***Possible Impact: Algo 8186, 8188, and 8301 paging devices will have limited functionality during the Maintenance Window. During this period, the impacted paging devices will perform incremental firmware upgrades, which may take 1-2 hours in total to complete. It is important that these devices are not unplugged or rebooted during this process.

-Upgrade Imagicle Servers to "Summer 2022" update
***Possible Impact: *Cisco Jabber Directory - Jabber Directory server is being upgraded to the most current load. It is possible that Directory services for Jabber (Looking up a new user) will not be available at this time.

Fax Solutions:
-Migrate L00ATLFBP01 to ATLVMCL03
***Possible Impact: Fax services will be unavailable from 10:00 PM MT until 2:00 AM MT. Customers will not be able to send or receive faxes during this time.
Posted Sep 12, 2022 - 15:50 MDT
This scheduled maintenance affected: Skype for Business (Skype for Business - Voice), Contact Center (Clarity Connect, Five9, Intermedia), Microsoft (Microsoft 365, Microsoft Teams - Direct Routing), Cisco Unified Communications (Cisco Voice, Cisco Jabber, VoiceCube), CT Cloud (CT Cloud SIP, CT Cloud Voice, Attendant Console), and Fax (CT Cloud Fax).