Scheduled Maintenance
Scheduled Maintenance Report for CallTower
Completed
The scheduled maintenance has been completed.
Posted Feb 20, 2021 - 04:00 MST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Feb 19, 2021 - 22:00 MST
Scheduled
Cisco:
***Possible Impact: Phones for customers that use MRA for registration will intermittently unregister and re-register at times during the entire maintenance window as servers are upgraded.
***Possible Impact: Customers will be presented with an option to upgrade to latest jabber client on HCS and Cisco legacy UC.
*** Possible Impact: CallTower will be conducting a reboot of the Cisco Unified Communications Manager. Servers within each cluster will reboot in intervals as to not disrupt business. Phones registered to the server that is being rebooted will re-register to the next server in the list. Calls in progress will remain active until the call has ended. It is expected to see phones register with different servers’ multiple times throughout the entire maintenance window.

Fax Platforms:
***Possible Impact: MasterFax - fax services will be intermittently unavailable during the Maintenance Window while server maintenance is performed.
***Possible Impact: CT Cloud Fax - fax services will be intermittently unavailable during the Maintenance Window while server maintenance is performed.

CT Cloud Voice:
***Possible Impact: Any customer premise equipment that relies on 69.54.70.15 for DNS will fail to resolve. Customers need to change to their own DNS servers.

CT Cloud SIP:
***Possible Impact: Any customer premise equipment that relies on 69.54.70.15 for DNS will fail to resolve. Customers need to change to their own DNS servers.
Posted Feb 17, 2021 - 09:41 MST
This scheduled maintenance affected: Cisco Unified Communications (Cisco Voice, Cisco Jabber, VoiceCube) and CT Cloud (CT Cloud SIP, CT Cloud Voice, CT Cloud Fax).