Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 15, 2023 - 22:00 MDT
Scheduled
Purpose: Patching and preventative maintenance on multiple systems. Systems Affected:
Fax Services: -MasterFax & CT Cloud Fax - General Server Maintenance ***Possible Impact: Customers will experience interruptions to both MasterFax and CT Cloud Fax services during the Maintenance Window.
Cisco: -Renew CUCM Certs All 10.5 Clusters ***Possible Impact: CallTower will be conducting a reboot of the Cisco Unified Communications Manager your company is built on. Servers within your cluster will be rebooted in intervals so as to not disrupt business. If your phone is registered to the server that is being rebooted at the time, your phone will re-register to the next server in the list. For calls in progress, calls in progress 'should' remain up until the call has ended. Once your call has ended, your phone may re-register with the next server in the list depending on how long your call lasted. There is a possibility that once all servers have been rebooted that you would have noticed your phone register with a different server multiple times. Please do not be alarmed as this is normal behavior.
CT Cloud Voice: -Poly Trio EPP Update ***Possible Impact: Users may see their Poly Trio 8300, Trio 8500, Trio 8800 update firmware during the Maintenance Window.
-Routing Maintenance in New York ***Possible Impact: Brief interruptions in services out of the New York datacenter during the Maintenance Window.