Scheduled Maintenance
Scheduled Maintenance Report for CallTower
The scheduled maintenance has been completed.
Posted Feb 25, 2023 - 04:00 MST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Feb 24, 2023 - 22:00 MST
Purpose: Patching and preventative maintenance on multiple systems.
Systems Affected:

-Update certificate
***Possible Impact: *Cisco Jabber - Server Reboots will occur. Customers will experience a brief loss in connectivity with their Jabber Client/Services.
-Update server certificate.
***Possible Impact: *Cisco Edge Phones - CallTower will be loading a Public Certificate to all Edge servers for . Phones are expected to be down for no more than a few minutes and should connect as usual once servers are restarted.

CT Cloud Voice:
-CT Cloud Voice - End of Life Device Availability Update
***Possible Impact: End of Life devices will no longer be listed as selectable models in CommPortal's phone management tool.
-CT Cloud Voice - VOP EPP Update
***Possible Impact: Voice Operator Panel users may experience an update to their VOP client after the Maintenance Window.

All Platforms:
-Shutdown Atlanta ACME Packet
***Possible Impact: All customer and internal traffic should be removed from the old ACME SBC’s, so no impact is expected. If any customer or internal traffic is still signaling to the ACME SBC then once the SBC is shutdown that traffic will no longer complete.
Posted Feb 17, 2023 - 17:22 MST
This scheduled maintenance affected: Skype for Business (Skype for Business - Voice), Cisco Unified Communications (Cisco Voice, Cisco Jabber), CT Cloud (CT Cloud SIP, CT Cloud Voice), Microsoft (Microsoft Teams - Direct Routing), and Global SIP Trunk, Hosted Cloud Based PBX.