Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jan 19, 2024 - 22:00 MST
Scheduled
Purpose: Patching and preventative maintenance on multiple systems. Systems Affected:
CT Cloud Voice: -Chicago Firewall Upgrade ***Possible Impact: Connectivity to CT Cloud portals and remote CT Cloud phone registration will be disrupted. -CT Cloud Voice - Grandstream Ht8xx EPP Update ***Possible Impact: Users may see their Grandstream HT801, HT801m HT812, HT814, HT818 update firmware during the Maintenance Window. -CT Cloud Voice - Remove Yealink T56A and T58V management from EPPs ***Possible Impact: Customers using these devices will no longer be able to provision them using the Phone Profile Editor.
Microsoft: -Renew cfe.ct950.com ***Possible Impact: Clarity will be down during the maintenance window.
Cisco: -Enable Smart Licensing on Expressway ***Possible Impact: Cisco HCS customers using MRA for phone registration may see the phone reset for a few seconds as servers are reset. -Refresh Certs on all 10.5 CUPS Servers ***Possible Impact: Cisco Jabber - It is possible that Users may experience a brief loss in connectivity with their Jabber Client/Services.
Fax: -MasterFax & CT Cloud Fax - General Server Maintenance ***Possible Impact: Customers will experience interruptions to both MasterFax and CT Cloud Fax services during the Maintenance Window.
Posted Jan 12, 2024 - 18:06 MST
This scheduled maintenance affected: Skype for Business (Skype for Business - Voice), Contact Center (Clarity Connect), CT Cloud (CT Cloud SIP, CT Cloud Voice), Cisco Unified Communications (Cisco Jabber), and Fax (CT Cloud Fax).