CallTower Status
All Systems Operational

About This Site

Welcome to CallTower's home for real-time system status updates. Here you will find a current and historical data on system performance.

Cisco Unified Communications Operational
Cisco Voice Operational
Cisco Jabber ? Operational
VoiceCube Operational
Attendant Console Operational
Cisco Webex Calling Operational
CT Text Operational
CT Cloud Operational
CT Cloud SIP ? Operational
CT Cloud Voice ? Operational
Attendant Console Operational
CT Cloud Meeting Operational
Microsoft Operational
Microsoft 365 Operational
Microsoft Teams - Direct Routing Operational
Microsoft Operator Connect Operational
CT Text Operational
Contact Center Operational
Clarity Connect Operational
Five9 Operational
Intermedia Operational
Cisco Webex Contact Center Operational
Solgari Operational
Global SIP Trunk Operational
Hosted Cloud Based PBX Operational
Zoom Operational
CallTower Connect Operational
Fax Operational
CT Cloud Fax Operational
Concord E-Fax Operational
Concord ATA Fax Operational
eComFax Operational
Skype for Business Operational
Skype for Business - Voice ? Operational
Instant Messenger and Presence Operational
Attendant Console Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Out-Of-Cycle Maintenance Nov 25, 2024 23:00 - Nov 26, 2024 04:00 MST
Out-Of-Cycle Maintenance

Purpose: Retire legacy hardware

Systems Affected: CommPortal for CT Cloud SIP and Voice

All CT Cloud CommPortal.
CT Cloud Engineers will be retiring legacy hardware.

***Possible Impact: *CT Cloud Voice NOAM
- CommPortal will be unavailable for a brief time while services are migrated
Posted on Nov 20, 2024 - 08:04 MST
Past Incidents
Nov 20, 2024

No incidents reported today.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024
Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 16, 04:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 22:00 MST
Scheduled - Purpose: Patching and preventative maintenance on multiple systems.
Systems Affected:

MasterFax & CT Cloud Fax:
-MasterFax & CT Cloud Fax - Outbound Routing Update
***Possible Impact: Customers will experience interruptions to both MasterFax and CT Cloud Fax services during the Maintenance Window

Global Sip:
-Masergy ADVA reset – NYC
***Possible Impact: Masergy MPLS customers in NYC will see a brief interruption of services while Masergy equipment is reset.

Cisco:
-Expressway Edge Upgrades
***Possible Impact: MRA registered phones and Jabber clients may unregister and reregister as servers are upgraded
Nov 8, 14:10 MST
Nov 15, 2024
Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024
Contact Center 55102 Error
Resolved - The issue causing the “55102’ - “phone out of service error” in the Intermedia Contact Center has been resolved. CallTower has implemented a fix and validated that calls are completing normally.

CallTower will be closing this master case and all associated cases. Within three business days, an Official Root Cause Analysis (RCA) or a Preliminary RCA will be available and provided to customers upon request.
Nov 12, 09:58 MST
Update - We are receiving reports of test calls completing. CallTower engineers were able to implement a workaround as we continue to address the underlying cause of the inbound and outbound errors being received in the Contact Center application. Please continue to monitor and advise if you are experiencing any persisting issues.

*CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise. This issue is being investigated as a top priority.
Nov 12, 09:25 MST
Update - We are continuing to investigate this issue.
Nov 12, 08:57 MST
Update - We are continuing to investigate this issue.
Nov 12, 08:55 MST
Update - We continue to investigate; Users will experience a "phone out of service error." (maybe identified as an 55102 error). CallTower engineers are working in conjunction with our vendor partner to identify the root cause of the inbound and outbound call failures and call drops occurring within the Contact Center application.

*CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise. This issue is being investigated as a top priority.
Nov 12, 08:45 MST
Update - CallTower engineers are actively investigating the root cause of the 55102 error being received in the Contact Center application. The issue is being treated with a high priority and we will continue to provide new information as it is made available.

*CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise. This issue is being investigated as a top priority.
Nov 12, 08:03 MST
Investigating - CallTower is investigating reports of customers receiving a 55102 error in the contact center application.

*CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise. This issue is being investigated as a top priority.
Nov 12, 07:35 MST
Nov 11, 2024
Out-of-cycle Maintenance
Completed - The scheduled maintenance has been completed.
Nov 11, 13:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 09:00 MST
Scheduled - Out-Of-Cycle Maintenance

Purpose: Software Upgrade to AU Datacenter

Systems Affected:

All Australia Services:
-GTT Planned Work Notification - Australia
Our data network carrier will be performing software upgrades that will take a portion of the network out of service from 2024-11-11 16:00:00 to 2024-11-11 20:00:00 GMT.

***Possible Impact: During the GTT software upgrade most services in the AU datacenter will be unavailable. Anyone with failover configured will still be able to use the redundant datacenter during the maintenance.
Nov 8, 14:34 MST
Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024
Unable to Log In to CT Cloud Communicator
Resolved - The problem with users not being able to log into CT Cloud Communicator Desktop is fixed. CallTower worked with our vendor and found a bug that was preventing users from logging in. CallTower engineers are working on a permanent fix. Affected users should close and reopen the CTCC Desktop app, then log back in.

CallTower will close this case and related cases. An Official or Preliminary Root Cause Analysis (RCA) will be available within three business days and provided to customers upon request. The issue is resolved, and the cases will be closed.
Nov 8, 13:34 MST
Investigating - CallTower support is investigating multiple reports of users unable to log into the CT Cloud Communicator, but has not identified/confirmed there is an issue on our network or with our services.

CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise. This issue is being investigated as a top priority.
Nov 8, 12:36 MST
Nov 7, 2024

No incidents reported.

Nov 6, 2024

No incidents reported.

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