CallTower Status

All Systems Operational

About This Site

Welcome to CallTower's home for real-time system status updates. Here you will find a current and historical data on system performance.

Cisco Unified Communications Operational
Cisco Voice Operational
Cisco Jabber ? Operational
VoiceCube Operational
Attendant Console Operational
Cisco Webex Calling Operational
CT Text Operational
CT Cloud Operational
CT Cloud SIP ? Operational
CT Cloud Voice ? Operational
Attendant Console Operational
CT Cloud Meeting Operational
Microsoft Operational
Microsoft 365 Operational
Microsoft Teams - Direct Routing Operational
Microsoft Operator Connect Operational
CT Text Operational
Contact Center Operational
Clarity Connect Operational
Five9 Operational
Intermedia Operational
Cisco Webex Contact Center Operational
Solgari Operational
Global SIP Trunk Operational
Hosted Cloud Based PBX Operational
Zoom Operational
CallTower Connect Operational
Fax Operational
CT Cloud Fax Operational
Concord E-Fax Operational
Concord ATA Fax Operational
eComFax Operational
Skype for Business Operational
Skype for Business - Voice ? Operational
Instant Messenger and Presence Operational
Attendant Console Operational
WFM (Alvaria) Operational
Talk Desk Operational
Genesys Cloud Operational
Genesys Cloud (US East) Operational
Genesys Cloud (US West) Operational
Genesys Cloud (Canada) Operational
Genesys Cloud (FedRAMP) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Oct 27, 2025

No incidents reported today.

Oct 26, 2025

No incidents reported.

Oct 25, 2025
Out-Of-Cycle Maintenance
Completed - The scheduled maintenance has been completed.
Oct 25, 03:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 23:00 MDT
Scheduled - Purpose: Patching and preventative maintenance on multiple systems.
Systems Affected:

CT Cloud Voice:
-Migrate circuit cross-connects in Chicago datacenter
***Possible Impact: A short interruption will occur while the cable is being moved.
Oct 23, 14:40 MDT
Oct 24, 2025
Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025

No incidents reported.

Oct 20, 2025
Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 20, 01:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 21:00 MDT
Scheduled - NOAM CommPortal maintenance October 2025

Purpose: Transfer service back to CHI after network changes during CMR(s) on 9/19/25 and 9/20/25

Systems Affected:
- CT Cloud SIP
- CT Cloud Voice


Impact: - CommPortal will be unavailable while service is transferred. Downtime will be 5 minutes or less.

Outage: YES
Oct 10, 10:25 MDT
Oct 19, 2025
Oct 18, 2025
Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 18, 04:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 22:00 MDT
Scheduled - Legacy DNS Server Shutdown

Purpose: Shutting down Slimer DNS

Systems Affected:
- CT Cloud SIP
- CT Cloud Voice Customers


Impact: - If customer is using 69.54.70.15 or 69.54.75.28 for DNS services, please migrate to another DNS service, such as 8.8.8.8 (Google) or 1.1.1.1 (Cloudflare)

Outage: YES

Upgrade Expressway to X15.3
Purpose: Calltower will be upgrading the Edge servers for Jabber and MRA/Edge Devices.

Systems Affected:
*Cisco Jabber / Edge Phones

Impact: - Users will experience a connectivity loss with their Jabber Client/Services and/or their MRA?Edge connected device.

Outage: NO
Oct 10, 10:29 MDT
Oct 17, 2025
Oct 16, 2025

No incidents reported.

Oct 15, 2025

No incidents reported.

Oct 14, 2025

No incidents reported.

Oct 13, 2025

No incidents reported.

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