Scheduled Maintenance
Scheduled Maintenance Report for CallTower
Completed
The scheduled maintenance has been completed.
Posted 3 months ago. Jun 22, 2019 - 04:00 MDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted 3 months ago. Jun 21, 2019 - 22:00 MDT
Update
Cisco Unified Communications:
***Possible Impact: Cisco - Customers using these platforms may experience brief Connectivity Issues of Connecting & Disconnecting of their clients during the changes. Active calls could experience intermittent drops in audio, or disconnect during the maintenance window time frame.
***Possible Impact: Cisco Jabber - Customers will experience a brief loss in connectivity with their Jabber Client/Services.
***Possible Impact: Cisco Call Manager/Phones - Customer phones will re-register to the next server in the Server list during the MW. Calls in progress 'should' remain up until the call has ended. Phones will most likely re register multiple times.

Skype for Business:
***Possible Impact: Skype for Business - Customers using these platforms may experience brief Connectivity Issues of Connecting & Disconnecting of their clients during the changes. Active calls could experience intermittent drops in audio, or disconnect during the maintenance window time frame.
***Possible Impact: PPS Yealink Phones - Yealink phone models T48S, T46S, T42S and T41S will be affected. Customers will see the phones reboot and log back in during the MW.

Clarity Connect:
***Possible Impact: Clarity Connect - Customers using these platforms may experience brief Connectivity Issues of Connecting & Disconnecting of their clients during the changes.

Calltower Connect:
***Possible Impact: Calltower Connect - Customers using these platforms may experience brief Connectivity Issues of Connecting & Disconnecting of their clients during the changes.

Fax Services:
***Possible Impact: MasterFax - Fax services will be unavailable for a brief time for customers during the MW.
***Possible Impact: CT Cloud Fax- Fax services will be unavailable during portions of the scheduled maintenance window.
Posted 3 months ago. Jun 17, 2019 - 15:08 MDT
Update
We will be undergoing scheduled maintenance during this time.
Posted 3 months ago. Jun 14, 2019 - 15:41 MDT
Scheduled
Cisco Unified Communications:
***Possible Impact: Cisco - Customers using these platforms may experience brief Connectivity Issues of Connecting & Disconnecting of their clients during the changes.
***Possible Impact: Cisco Jabber - Customers will experience a brief loss in connectivity with their Jabber Client/Services.
***Possible Impact: Cisco Call Manager/Phones - Customer phones will re-register to the next server in the Server list during the MW. Calls in progress 'should' remain up until the call has ended. Phones will most likely re register multiple times.

Skype for Business:
***Possible Impact: Skype for Business - Customers using these platforms may experience brief Connectivity Issues of Connecting & Disconnecting of their clients during the changes.
***Possible Impact: PPS Yealink Phones - Yealink phone models T48S, T46S, T42S and T41S will be affected. Customers will see the phones reboot and log back in during the MW.

Clarity Connect:
***Possible Impact: Clarity Connect - Customers using these platforms may experience brief Connectivity Issues of Connecting & Disconnecting of their clients during the changes.

Calltower Connect:
***Possible Impact: Calltower Connect - Customers using these platforms may experience brief Connectivity Issues of Connecting & Disconnecting of their clients during the changes.

Fax Services:
***Possible Impact: MasterFax - Fax services will be unavailable for a brief time for customers during the MW.
***Possible Impact: CT Cloud Fax- Fax services will be unavailable during portions of the scheduled maintenance window.
Posted 3 months ago. Jun 14, 2019 - 15:36 MDT
This scheduled maintenance affected: Skype for Business (Skype for Business - Voice, Instant Messenger and Presence, Attendant Console), Contact Center (Clarity Connect), Cisco Unified Communications (Cisco Voice, Cisco Jabber, VoiceCube, Attendant Console), CT Cloud (CT Cloud Fax), and Conferencing (CallTower Connect).