Resolved -
The issue with CT Cloud SIP outbound calls ringing fast busy is considered resolved and all associated cases will be closed out.
CallTower will be closing this master case and all associated cases. Within three business days, an Official Root Cause Analysis (RCA) or a Preliminary RCA will be available and provided to customers upon request.
Apr 24, 10:41 MDT
Update -
CallTower Engineering and Support continue to monitor the issue. CallTower Support continues to not receive any further reports of the issue.
CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com tomorrow early morning, unless identified otherwise.
Apr 23, 16:57 MDT
Update -
CallTower Engineering and Support continue to monitor the issue. CallTower Support continues to not receive any further reports of the issue.
CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 60 minutes, unless identified otherwise.
Apr 23, 14:52 MDT
Update -
CallTower Engineering and Support continue to monitor the issue. CallTower Support has not had any new or further reports of the issue.
CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 60 minutes, unless identified otherwise.
Apr 23, 13:42 MDT
Monitoring -
CallTower Engineering has taken steps to mitigate the issue. Several CallTower customers have confirmed the issue to be resolved. CallTower will continue to monitor the issue.
CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise.
Apr 23, 12:52 MDT
Investigating -
CallTower support is investigating multiple reports of CT Cloud SIP customer reporting outbound calls ringing fast busy but has not identified/confirmed there is an issue on our network or with our services.
CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise. This issue is being investigated as a top priority.
Apr 23, 12:08 MDT
Completed -
The scheduled maintenance has been completed.
Apr 20, 04:00 MDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 22:00 MDT
Scheduled -
Purpose: Patching and preventative maintenance on multiple systems. Systems Affected:
CT Cloud Voice: -Dallas Datacenters 1004 Route Processor upgrade ***Possible Impact: Possible disconnecting to CT Cloud in the Dallas Datacenter.
Microsoft: -Renew cpool13.ct950.com ***Possible Impact: Clarity Connect will be down briefly during the Maintenance Window. -Skype Wildcard Cert Renewal ***Possible Impact: Skype clients may sign in and out during this process.
Cisco: -Change SRV and A records for mra.ct450.com ***Possible Impact: *Cisco Edge Phones - CallTower will be Performing Updates to all Edge servers for mra.ct450.com . Phones are expected to be down for no more than a few minutes and should connect as usual once servers are restarted.
Fax: -MasterFax & CT Cloud Fax - General Server Maintenance ***Possible Impact: MasterFax & CT Cloud Fax - Customers will experience interruptions to both MasterFax and CT Cloud Fax services during the Maintenance Window.
All Platforms: -Upgrade route processors in New York and Los Angeles Datacenter ***Possible Impact: Connections to the NY and LA Sansay will see some disruption as the hardware in those datacenters is upgraded. Anyone with failover configured correctly between LA and NY will not see any downtime. Any Colo customer in NY and LA will also see a disruption in service.
Apr 15, 13:12 MDT