Five9 failed over customers from their Santa Clara data center to their Atlanta data. Users’ services should have normalized. Five9 continues to investigate the root-cause of the issue and users will stay on the redundant tenant until all issues are cleared. CallTower will work with Five9 to understand the root-cause of the issue and coordinate customer failbacks to their primary data center.
If you continue to experience issues, please contact CallTower Support at firstname.lastname@example.org