Scheduled Maintenance
Scheduled Maintenance Report for CallTower
Completed
The scheduled maintenance has been completed.
Posted 1 day ago. Feb 16, 2019 - 04:00 MST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted 1 day ago. Feb 15, 2019 - 22:00 MST
Scheduled
Purpose: Patching and preventative maintenance on multiple systems.
Systems Affected:

Cisco Unified Communications:
-Reboot CUPs Servers CL 00,01,02,04,07,08 and 10
***Possible Impact: Cisco/Jabber - Server Reboots will occur. Customers will experience a brief loss in connectivity with their Jabber Client/Services.

-Upgrade MRA Expressway Servers to X8.11.4
***Possible Impact: Cisco/Edge Phones - Server upgrades will occur, customers will experience a brief loss in connectivity with their Jabber Clients and/or Edge Phones. It is possible that the user will need to log back into their phone after the Maintenance Window.

Infrastructure:
-SLC/DC Production Equipment Power Audit & Power Plug Move
***Possible Impact: Customers from Cisco/Skype could see a brief disconnect and re-connect of their clients or phones.

-Production Data Center - Cat5 Cable Changes/Cleanup
***Possible Impact: Skype/Cisco/Clarity Connect/CallTower Connect - Customers using these platforms will experience brief issues of Connecting & Disconnecting of their client's during these changes.

CT Cloud:
-Update SSL Certificate for CT Cloud Voice recording
***Possible Impact: As part of our rebranding process, we are replacing the SSL Certificate for https://recording.appiaservices.com. After this change is made, you will need to access this site using https://recording.calltower.com. The original address will still function but will generate an error in your browser.


-CT Cloud Fax server upgrade
***Possible Impact: Fax services will be unavailable intermittently during maintenance window while fax services are restarted.

-CT Cloud Recording upgrade
***Possible Impact: Web portal and reporting will be unavailable for approximately 30 minutes. Calls will continue to be recorded without interruption.


MasterFax:
-MasterFax server upgrade
***Possible Impact: Faxing will be unavailable intermittently throughout the maintenance window as services are restarted.
Posted 9 days ago. Feb 08, 2019 - 13:52 MST
This scheduled maintenance affected: Contact Center (Clarity Connect), CT Cloud (CT Cloud SIP, CT Cloud Voice, CT Cloud Fax), Skype for Business (Skype for Business - Voice, Instant Messenger and Presence), and Cisco Unified Communications (Cisco Voice, Cisco Jabber).