CallTower Support has identified an issue with Skype for Business’ (SfB) interaction with the Clarity Dashboard. This is presenting as an error in the Clarity Dashboard indicating "Oops! Bootstrap failed. Skype integration could not be initialized. Please reload me. If this problem persists, please contact your sys admin.” Clarity Connect’s developer, Perficient, has identified this a larger platform issue. CallTower Engineering is engaged and investigating the issue and will provide update as it becomes available.
Users who are already logged in should have no issues with current service so long as they do not reload or refresh their dashboard interface. A current work-around is to enable the option for “Dashboard without Skype” on the Agent Profile in the Clarity Connect Admin Portal. Users will need to manually login to the SfB and answer calls from the SfB client. Agents can utilize the dashboard independently; however call handling will remain on the SfB client.
If you are experiencing this issue please contact firstname.lastname@example.org
or call 800-347-5444.