Scheduled Maintenance
Scheduled Maintenance Report for CallTower
The scheduled maintenance has been completed.
Posted 3 days ago. May 19, 2018 - 04:00 MDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted 4 days ago. May 18, 2018 - 22:00 MDT
Purpose: Patching and preventative maintenance on multiple systems.
Systems Affected:

Cisco Unified Communications:
-Update Firmware Load on all 88XX and 78XX Devices
***Possible Impact: Phone will download the new firmware in the background. Once the download is completed the phone will ask for a remote or will reboot on its own if it’s not in an active call.
-Adjust the timers on SME
***Possible Impact: When the timers are adjusted on the main call routing switch there is a possibility that an active call will drop.

Clarity Connect:
-Clarity Connect March CU
***Possible Impact: Clarity Connect will periodically be unavailable and have a service disruption during this Maintenance Window. This could result in active or new calls dropping.

CallTower Managed Infrastructure and Circuits at the UT Data Center:
-Infrastructure: Production Data Center - Cat5 Cable Changes/Cleanup Round2
***Possible Impact: Various Platforms and Systems could go down briefly while cables are changed out, this includes Cisco & Skype.
-Data Center Services Redundancy Tests
***Possible Impact: Brief Connectivity issues with Skype for Business, Remote Cisco Phone, and CallTower Connect.
-Cross Connect Circuit Disconnects
***Possible Impact: None are anticipated, but there is a possibility that it can affect Skype for Business and Cisco. Users may experience a brief service disruption during testing.

Skype For Business – Voice:
-CT9 Certificates
***Possible Impact: Skype clients and phone end points will disconnect and reconnect causing any active calls or instance messages to reconnect or re-register.
Posted 11 days ago. May 11, 2018 - 14:26 MDT
This scheduled maintenance affected: Skype for Business (Skype for Business - Voice, Instant Messenger and Presence), Cisco Unified Communications (Cisco Voice, Cisco Jabber, VoiceCube), and Clarity Connect, CallTower Connect.