Cisco's Engineering team has completed mitigation efforts and Cisco reports all services are now fully operational
CallTower will be closing this master case and all associated cases. Within three business days, an Official Root Cause Analysis (RCA) or a Preliminary RCA will be available and provided to customers upon request.
Posted Jul 29, 2025 - 11:16 MDT
Investigating
Cisco has announced they are continuing to experience a network event similar to the one they had Yesterday, 7/29/2025. The issue may cause media quality degradation for some Webex Calling users and Webex Contact Center agents in the US region. Additionally, some provisioning tasks and emergency calls may fail, and some Cisco Calling Plan services may experience failures as well.
Posted Jul 29, 2025 - 10:09 MDT
This incident affected: Cisco Unified Communications (Cisco Voice, Cisco Webex Calling) and Contact Center (Cisco Webex Contact Center).