Impact: - As a follow-up to decommissioning legacy products and to ensure the highest level of security and reliability, the legacy URLs previously used for CT Cloud CommPortal and SIP PS will be retired on August 15, 2025. After that date, both https://userportal.appiaservices.com and https://userportal.appiaservices.com.sip-ps/ are being retired.
After that date, CommPortal and SIP PS will only be available via the following URLs:
The CommPortal user guide available via CallTower's Solution Center at CT Cloud Voice CommPortal User Guide.pdf. If you have any questions or require further information, please reach out to CallTower Support at 800-347-5444 or via email at support@calltower.com.
Outage: Yes, users will not be able to access Appiaservices portal during or after decommissioning of the URLs.
CT Cloud Voice Recording - Migrate to new server
Purpose: Current server has security vulnerabilities, but the OS is too old upgrade
Systems Affected:
• CT Cloud Voice Recording customers
Impact: - CT Cloud Voice Recording will be briefly unavailable while services are migrated to a new server. Downtime will be 15 minutes or less
Outage: Yes, service will be down for approximately 15 minutes.
MRA, ATL, CIM group expressway 18.2.4 upgrades
Purpose: Upgrade MRA, ATL and CIM Group expressway servers to 18.2.4 for security patches
Systems Affected:
• Cisco Legacy CallManger and CIM Group
Impact: Phones and clients may temporarily unregister as registration switches to redundant servers
Outage: No
MasterFax and CT Cloud Fax - Server Migration
Purpose: Moving to High Availability environment.
Systems Affected:
• Masterfax & CT Cloud Fax
Impact: - Customers will experience interruptions to both MasterFax and CT Cloud Fax services during the Maintenance Window
Outage: Yes
Reboot All CUCM 10.5 Clusters
Purpose: Rebooting servers for stability
Systems Affected:
• Cisco Call Manager:
Impact: - Server Reboots of the Cisco Unified Communications Manager will occur. Your phone will re-register to the next server in the Server list. Calls in progress 'should' remain up until the call has ended. Phone will most likely re register multiple times during the MW time. This is expected behavior.
Outage: No
Posted Aug 15, 2025 - 10:00 MDT
This scheduled maintenance affected: Cisco Unified Communications (Cisco Voice, Cisco Jabber), CT Cloud (CT Cloud SIP, CT Cloud Voice), Fax (CT Cloud Fax), and Hosted Cloud Based PBX.