Scheduled Maintenance
Scheduled Maintenance Report for CallTower
Completed
The scheduled maintenance has been completed.
Posted 2 months ago. Apr 13, 2019 - 04:00 MDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted 2 months ago. Apr 12, 2019 - 22:00 MDT
Scheduled
Purpose: Patching and preventative maintenance on multiple systems.
Systems Affected:

Infrastructure:
-4/12/2019 Infrastructure: Production Data Center - Cat5 Cable Changes/Cleanup
***Possible Impact: Skype - Customers using Skype may experience a brief Connectivity Issues of Connecting & Disconnecting of their client's during the changes.


Cardinal:
-4/12/2019 Decommissioning of Cardinal
***Possible Impact: Cardinal Customers: - Customers may experience interruption of service during the transition process from 4/12/19 at 9:00 pm MST 4/13/19 at 3:00 am MST.
If you have a SIP trunk and make calls using the Caller ID of numbers that are NOT on your SIP trunk, these calls will fail after this maintenance. Customers should contact cardinalmigrations@calltower.com to migrate prior to 4/11 if this is a concern for you.
If, after 3:00 am MST on 4/13/19, you still have issues with your service, please contact our support team at support@calltower.com or 800-347-5444.


CT Cloud Fax:
-4/12/2019 Biscom - update licenses and fax server app
***Possible Impact: CT Cloud Fax: Fax services will be unavailable for customers briefly during maintenance window while fax services are restarted.


MasterFax:
-4/12/2019 MasterFax Server - Updates and general maintenance
***Possible Impact: MasterFax: Fax services will be unavailable briefly for customers during maintenance window while fax services are restarted.


Clarity:
-4/12/2019 Clarity: Apply Clarity 4.1.12.23 Hotfix to all 4.1.12 instances
***Possible Impact: Clarity Connect - Clarity dashboard and Admin console will be periodically unavailable during the maintenance window.

-4/12/2019 Clarity: Create L00DAGCC (SQL Distributed Availability Group - L00SLCAGCC & L00STLAGCC) and test fail-over
***Possible Impact: Clarity Connect - Clarity Connect services will be unavailable during changes.


Skype:
-4/12/2019 Skype/Yealink: Yealink Firmware Update 66.9.0.72
***Possible Impact: Skype - Customers Yealink T4x Series Phones will reboot after maintenance window updates. Customers already logged into the phones should stay logged in after the update.


Cisco/Jabber:
-4/12/2019 Cisco/CUPS - Reboot CUPs on Clusters 0, 1, 2, 3, 4, 7, and 10
***Possible Impact: Cisco/Jabber - Customers will experience a brief loss in connectivity with their Jabber Client/Services.

-4/12/2019 Cisco - Upgrade last 4 Jabber SLC Expressway Servers to X8.11.4
***Possible Impact: Cisco/Edge Phones - Customers will experience a brief loss in connectivity with their Jabber Clients and/or Edge Phones.
Users will likely need to log their phone back in after the Maintenance Window.

-4/12/2019 Cisco/Jabber - Update Imagicle in SLC to latest release
***Possible Impact: Cisco/Jabber - Customers will experience a brief loss in connectivity with their Jabber Client/Services.

-4/12/2019 Cisco - DC3-VoiceASA Reboot
***Possible Impact: Cisco - DC3 Voice - Customer will experience a loss in voice services for approximately 5 to 10 minutes while VPNs are rebooted.

-4/12/2019 Cisco - DST failover in SLC
***Possible Impact: Cisco CallManager - SLC customers could have a brief outage while testing the failover. This will not affect legacy/Appia Users.


CallTower Connect:
-4/12/2019 CallTower Connect - Test AGPROV failover to STL
***Possible Impact: Connect will be unavailable during maintenance window.
Posted 3 months ago. Apr 10, 2019 - 11:42 MDT
This scheduled maintenance affected: CT Cloud (CT Cloud SIP, CT Cloud Voice, CT Cloud Fax), Cisco Unified Communications (Cisco Voice, Cisco Jabber), Skype for Business (Skype for Business - Voice, Instant Messenger and Presence), Contact Center (Clarity Connect), and Conferencing (CallTower Connect).