Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 20, 2022 - 22:00 MDT
Purpose: Patching and preventative maintenance on multiple systems.
All Platforms: -Reboot of the international CUBEs 184.108.40.206 and 220.127.116.11 ***Possible Impact: International Calls may get disconnected.
Cisco Unified Communications: -Reboot int Cisco Cubes ***Possible Impact: Existing calls will drop but callers will be able to redial and connect immediately. -Reboot CUCM Clusters 00, 02, 03, 07, 08, 09, 11 and 12 ***Possible Impact: Cisco Call Manager - Server Reboots will occur. Customers may experience a brief loss in connectivity with their phone periodically throughout the entire window.
Microsoft: -Clarity - Move Clarity Customers to New Pool ***Possible Impact: Minimal downtime as the instance is shut down and migrated. -ASA5525 Fan's and nexus power replacement ***Possible Impact: Skype for Business may have some brief interruptions. -Change OC routing to new trunks noam-chi2.ctoc.services and noam-dal2.ctoc.services ***Possible Impact: No expected impact to existing calls. New calls will traverse the new trunk after routing change
Fax Platforms: -MasterFax - General Server Maintenance ***Possible Impact: Customers will experience their Fax services will be unavailable for a time during the Maintenance Window.
Posted May 16, 2022 - 15:19 MDT
This scheduled maintenance affected: Cisco Unified Communications (Cisco Voice), Skype for Business (Skype for Business - Voice), Contact Center (Clarity Connect), CT Cloud (CT Cloud Voice), and Microsoft Teams - Direct Routing.