Resolved -
Microsoft indicated a network routing change through their infrastructure caused inbound and outbound calls to fail starting at 5:50 AM MDT. They have corrected the issue as of 6:20 AM MDT and are monitoring. Additional details can be found by your Microsoft 365 Admin under Service Health, and TM760143. We will be closing all related cases shortly. If you continue to experience issues, please submit a ticket to support@calltower.com or call 1-800-347-5444.
Mar 28, 07:43 MDT
Resolved -
CallTower has verified that customers can successfully log in by adding "@CC_accountID.com" to their usernames. Consequently, we consider this issue resolved. If customers wish to update their usernames to add their "@domain.com", please contact support@calltower.com to initiate a case for the request.
CallTower will be closing this master case and all associated cases. Within three business days, an Official Root Cause Analysis (RCA) or a Preliminary RCA will be available and provided to customers upon request
Mar 21, 10:52 MDT
Identified -
CallTower has initiated master case 01323257 to address an issue affecting users encountering login errors while accessing Intermedia. The error indicates incorrect username/password. Upon investigation, it was found that Intermedia implemented a new username policy, automatically updating usernames not in "email format" to include "@CC_'accountID.com" to their existing usernames. Passwords remain unchanged. We kindly ask users experiencing login errors to append "@CC_accountID.com" to their existing usernames when logging into Intermedia.
CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 60 minutes, unless identified otherwise.
Mar 21, 08:47 MDT
Completed -
The scheduled maintenance has been completed.
Mar 16, 04:00 MDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 22:00 MDT
Scheduled -
Purpose: Patching and preventative maintenance on multiple systems. Systems Affected:
CT Cloud Voice: -MasterFax & CT Cloud Fax - General Server Maintenance ***Possible Impact: Customers will experience interruptions to both MasterFax and CT Cloud Fax services during the Maintenance Window. -MasterFax & CT Cloud Fax - Server Licensing Update ***Possible Impact: Customers will experience interruptions to both MasterFax and CT Cloud Fax services during the Maintenance Window.
Microsoft: -Skype Internal Cert Renewals ***Possible Impact: Skype clients may sign in and out during this renewal process. -Skype Wildcard Cert Renewal ***Possible Impact: Skype clients may sign in and out during this renewal process. -Skype Pool 4 Cert Renewal ***Possible Impact: Skype clients may sign in and out during this renewal process.
Cisco: -Reboot mra.ct450.com Servers ***Possible Impact: CallTower will be rebooting Edge servers for mra.ct450.com. Phones are expected to be down for no more than a few minutes and should connect as usual once servers are restarted. -Update Wildcard *.ct750.com cert and apply to Mutare servers ***Possible Impact: Cisco HCS Voice Transcription - CallTower will be loading a Public Certificate to the Voice Transcription servers. It is possible some messages will not have the transcription while new cert is being applied.
All Platforms: -Upgrade Route Processors in New York and Los Angeles Datacenters ***Possible Impact: Connections to the NY and LA Sansay will see some disruption as the hardware in those datacenters is upgraded. Anyone with failover configured correctly between LA and NY will not see any downtime. Any Colo customer in NY and LA will also see a disruption in service.
Mar 8, 15:59 MST