Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Mar 15, 2024 - 22:00 MDT
Scheduled
Purpose: Patching and preventative maintenance on multiple systems. Systems Affected:
CT Cloud Voice: -MasterFax & CT Cloud Fax - General Server Maintenance ***Possible Impact: Customers will experience interruptions to both MasterFax and CT Cloud Fax services during the Maintenance Window. -MasterFax & CT Cloud Fax - Server Licensing Update ***Possible Impact: Customers will experience interruptions to both MasterFax and CT Cloud Fax services during the Maintenance Window.
Microsoft: -Skype Internal Cert Renewals ***Possible Impact: Skype clients may sign in and out during this renewal process. -Skype Wildcard Cert Renewal ***Possible Impact: Skype clients may sign in and out during this renewal process. -Skype Pool 4 Cert Renewal ***Possible Impact: Skype clients may sign in and out during this renewal process.
Cisco: -Reboot mra.ct450.com Servers ***Possible Impact: CallTower will be rebooting Edge servers for mra.ct450.com. Phones are expected to be down for no more than a few minutes and should connect as usual once servers are restarted. -Update Wildcard *.ct750.com cert and apply to Mutare servers ***Possible Impact: Cisco HCS Voice Transcription - CallTower will be loading a Public Certificate to the Voice Transcription servers. It is possible some messages will not have the transcription while new cert is being applied.
All Platforms: -Upgrade Route Processors in New York and Los Angeles Datacenters ***Possible Impact: Connections to the NY and LA Sansay will see some disruption as the hardware in those datacenters is upgraded. Anyone with failover configured correctly between LA and NY will not see any downtime. Any Colo customer in NY and LA will also see a disruption in service.
Posted Mar 08, 2024 - 15:59 MST
This scheduled maintenance affected: Skype for Business (Skype for Business - Voice, Instant Messenger and Presence, Attendant Console), Cisco Unified Communications (Cisco Voice, Cisco Jabber, VoiceCube), CT Cloud (CT Cloud SIP, CT Cloud Voice, CT Cloud Meeting), and Global SIP Trunk, Hosted Cloud Based PBX, Zoom.